ordered a merino wool cardigan and a merino wool jumper
email order confirmation was sent and item was dispatched the same day
delivery arrived via DHL (signed for) in 3 days, but i wasnt home to receive the item. rearranging a delivery date was quick and easy (DHL left a card with details)
both merino wool items are super soft and of high quality
package arrived with an almond chocolate. a nice suprise.
exchange policy and refund policy are very reasonable and would definitely encourage me to buy from them again. in fact, after this experience, if i see any other items i like, i wouldnt hesitate to buy from them again.
Amazingly quick delivery times, excellent prices and quality items!
With winter coming around, i decided i needed a few warmer items of clothing - namely a scarf and a Merino Wool Jumper.
I placed the order on the 17th, which was marked as shipped on the 18th, to arrive on the 19th! Talk about quick and efficient! Additionally, as my order was over $50, delivery was free
The jumper is of excellent quality and is a welcome addition to my wardrobe. The scarf looks nice, but is made of acrylic, so I'm not sure how well it will serve to keep me warm. Form over function for this one
An added bonus, was the free chocolate included as part of my order. A welcome extra!
Definitely would be happy to buy from Hallensteins again, and more than happy to recommend to others. All round 5 stars!
mustkill would shop at Hallenstein Brothers again.
Would order again
Ordered a suit. Quality is decent but the pants did not fit. Posted for return. Still awaiting response however customer service is very friendly and helpful.
Update: Refund received the day the return arrived back to their warehouse. VERY quick and customer service rep is very helpful. Will definitely buy again :)
Ordered two wool jackets, a coat and a pair of trousers from Hallensteins online shop, the staff was very friendly in calling my contact number to confirm delivery name and address details. My brother and husband love the products purchased from this store, it is genuine wool product and comfortable designs. Shop also allows return of product at an Australian address within 365 days of purchase.
preciousjewl would shop at Hallenstein Brothers again.
Wow. This was amazing - So impressed :)
So. Last year , when in NZ I bought a fleece lined sherpa hoodie - pretending it was for my husband (but really for me lol). Unfortunately, back in Australia, my husband LOVED it - looked good and was snuggly warm against the chilly wind. I tried to buy another one online straight away but it was out of stock. I kept looking.... (That's how good they are) A year later, slightly changed, they were back in stock and on SALE. Total YAY. Ordered and received 4 days later. First wow. Tried them on - LOVE them - second wow. But...inside the packet was also a little bar of chocolate saying thanks for ordering online. Wow. What a great touch. (I don't actually eat chocolate but it's the thought that counts. What a great great touch!) And a friendly card explaining how to refund/exchange if needed. This shop has really got it right. Well-done Hallensteins! :)
TouchOfSuccess would shop at Hallenstein Brothers again.
Favorite Online Retailer
I order from here all the time and I finally came to write a review. I made an eStoreReview account just for this particular interview. I am always impressed with the quality and value I get from Hallensteins and their customer service and loyalty programs keep me coming back. A++ experience every time. Highly Recommended.
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email order confirmation was sent and item was dispatched the same day
delivery arrived via DHL (signed for) in 3 days, but i wasnt home to receive the item. rearranging a delivery date was quick and easy (DHL left a card with details)
both merino wool items are super soft and of high quality
package arrived with an almond chocolate. a nice suprise.
exchange policy and refund policy are very reasonable and would definitely encourage me to buy from them again. in fact, after this experience, if i see any other items i like, i wouldnt hesitate to buy from them again.
no issues recommending them to others either