I ordered 5 items from them on the 3 Sep 14 . . .13 days later order was still sitting at processing after contacting them was told 4 of 5 items were out of stock but they would send the one in stock so long and the rest on the 25th . Nothing got send and when I contacted them again after 25th they said 3 was still out of stock and no explanations why the one that had been in stock hadn't shipped. I asked for a full refund and suddenly the next day was told they couldn't as they had send out the two items that morning. They gave me a tracking number that did not show up for 3 more days showing it was not actually posted till 2 days after I canceled the order. I have tried to get a refund since for the outstanding amount without any joy and when the two pieces finally turned up 6weeks after I ordered the were nothing like the photos. The sewing looked like a 10year old did it and the sizing no where near what was given on the listing..all they are, are bad knock-offs of the pictures shown that will fit a child. 8 weeks after the sale I still haven't received a refund. Please dont waste your money with them.
Dear ess_g, We are sad to learn that your expectations for your order were not met. We do provide very accurate product descriptions on all of our product pages. If you believe however that the item you have received is not as described, or that you have received the wrong item from what you ordered, please contact us as soon as possible via a ticket. As for your issue, we will check it for you. Would you please send us your order number so that we can check your parcel for you? We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there. We hope to hear from you soon. Sammydress Customer Service http://www.sammydress.com/
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We are sad to learn that your expectations for your order were not met.
We do provide very accurate product descriptions on all of our product pages. If you believe however that the item you have received is not as described, or that you have received the wrong item from what you ordered, please contact us as soon as possible via a ticket.
As for your issue, we will check it for you.
Would you please send us your order number so that we can check your parcel for you?
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
We hope to hear from you soon.
Sammydress Customer Service
http://www.sammydress.com/