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I'm sorry that you had an un-satisificatory experience. I apologise for the misunderstanding.
You believe your credit card information has been used; At JESSICABUURMAN, we do not have our individual on-site built-in / integrated payment processor, we use reputable 3rd party payment process compaies such as PayPal. When you click on PAY NOW, our website will direct you to the 3rd party payment process company's payment page (e.g., PayPal's payment page), you'll then complete your payment and sent back to our website.
We have chosen to use the reputable 3rd party payment process companies to process our payment for precisely the reasons of; 1. Those payment processing companies are specialising in processing payments, they have the highest internet security and anti-fraud system and softwares possible. 2. Because we do NOT process your payment on site, therefore we do NOT have access to your card information. This also means, we do not need to store your credit card information on our site or in our database.
I'm sorry to know that your card account is under investigation, but we can not be responsible for it, as explained above, we do not have access to your card information, therefore it's not possible to 'use' something we simply do not have.
In regarding your order has been received in a beaten up shoebox. All our orders are posted in the brand new shoebox with many layers of wrapping to prevent the possible damage during transit by the Shipping Company or the Delivery Company. The shoebox for your order received damaged may caused during transit due to the rough handling.
In regarding the extra shipping fee charged. We have paid the shipping fee in full at the time of posting your package, there should not be any additional shipping fee charge at the door, unless it was for other services, such as duty fee.
If you can kindly provide us the receipt for the extra shipping charged, we'll be more than happy to issue you refund for the extra shipping charged (unfortunately we are not able to provide refund for tax or duty charged), this way we can also contacting the delivery company use your receipt as evident to file a formal complain and also preventing this happening in the future.
I'm really sorry that you had an unpleasant experience with us, if there's anything we can do, please do not hesitate to contact us at: firstname.lastname@example.org