I had a pretty bad experience with this shop. Ordered a pretty looking Isabel Marant knock off sandals which arrived very quickly (took them about a week to arrive). Unfortunately the quality was very poor: after only a few times of wear (about 3 weeks after I got them), the right sandal started to fall apart. The sole was almost completely detached from the sandal.
Customer service was unhelpful and refused to compensate me although I sent pictures of the broken sole.
Will not buy there again and I will not recommend it to anyone.
For 130 USD I would expect a better quality and a helpful customer service.
Two thumbs down.
I had the same issue almost with them shoes were too sizes to small terrible customer service the shoes r not accurate the sizes are way off , i mean not jus one size .. I bought a us 10 ended up with like a us 8. Return them paid like 50.00 bucks to do that, for a us 11 ant those fit like a us 9. So im stuck with shoes that my heels hang off the back of .. They suck
What could you possibly do its been months and i gave the shoes to my sister.. You shoulda been on this subject when i was emailing you then ,but you ignored me when something could have been done ..Thats not customer service this is posted so you can look good to potential buyers..i work in customer service and this is not.. Beware buyer, there from asia and if you dont like your item. You will not be able to return unless you wanna pay like 100.00 to ship then if you do they cant track overseas so you could possibly lose unless they start using return shipping labels then you may be in luck.. Shoes do run to damn small..they also should be letting people know that as well.. Tired of getting ripped off by these companies overseas beware!!!
We'd love to resolve your unsatisfactory shopping experience, if you'd like us to resolve this for you, please email our Support Team at: support@jessicabuurman.com and quote your username: Sexyashel
I apologise for the inconvenience this has caused you.
Please feel free to contact us if you need any assistance.
Sexyashel would not shop at Jessica Buurman again.
Shoes sizes are way off terrible ,,customer service ,,nightmare purchase!!
Bought a pair of shoes , us size 10 i failed to see the tiny writing that says order a size up, until after i paid ,,and they are located in china, got the shoes my feet hung off the back,, they do not give money back for incorrect size!! Is that ridiculous for mail order china merch, i think so,, anyway after i paid almost 50.00 to return them for a us 11 took like a month ,, they were too small, and im stuck with shoes i cant use because they are not honest bout sizes and they wont respond to emails ,, terrible customer service.. im a 10 in the us all the time their shoes run like 2 sizes too small .. They are liars and they try to make it seem like their buisness is a us buisness by their name,, they are just another china online store with poor quality you may as well just use ebay ,, buy at your own risk!!!! nightmare purchase!!
Hi, Sexyashel
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Have a nice day.
Jessica Buurman Team
Comment Modified: Updated name as per user request.
do nottt shop online with jessica buurman. my credit card information has been used and my account is now closed and under investigation due to credit fraud!!! Furthermore, i received my product in a horrible state, it was folded and shoved into a (MOD: Swear Word Removed) and clearly beaten up shoe box. In addition to the credit fraud and state my boots were in i was charged an extra shipping fee that was not mentioned or included with the total purchase. (MOD: Swear Word Removed) THAT I am never ever in my (MOD: Swear Word Removed) life shopping here everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Hi, Remy
I'm sorry that you had an un-satisificatory experience. I apologise for the misunderstanding.
You believe your credit card information has been used; At JESSICABUURMAN, we do not have our individual on-site built-in / integrated payment processor, we use reputable 3rd party payment process compaies such as PayPal. When you click on PAY NOW, our website will direct you to the 3rd party payment process company's payment page (e.g., PayPal's payment page), you'll then complete your payment and sent back to our website.
We have chosen to use the reputable 3rd party payment process companies to process our payment for precisely the reasons of; 1. Those payment processing companies are specialising in processing payments, they have the highest internet security and anti-fraud system and softwares possible. 2. Because we do NOT process your payment on site, therefore we do NOT have access to your card information. This also means, we do not need to store your credit card information on our site or in our database.
I'm sorry to know that your card account is under investigation, but we can not be responsible for it, as explained above, we do not have access to your card information, therefore it's not possible to 'use' something we simply do not have.
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In regarding your order has been received in a beaten up shoebox. All our orders are posted in the brand new shoebox with many layers of wrapping to prevent the possible damage during transit by the Shipping Company or the Delivery Company. The shoebox for your order received damaged may caused during transit due to the rough handling.
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In regarding the extra shipping fee charged. We have paid the shipping fee in full at the time of posting your package, there should not be any additional shipping fee charge at the door, unless it was for other services, such as duty fee.
If you can kindly provide us the receipt for the extra shipping charged, we'll be more than happy to issue you refund for the extra shipping charged (unfortunately we are not able to provide refund for tax or duty charged), this way we can also contacting the delivery company use your receipt as evident to file a formal complain and also preventing this happening in the future.
I'm really sorry that you had an unpleasant experience with us, if there's anything we can do, please do not hesitate to contact us at: support@jessicabuurman.com
KatiieArm would not shop at Jessica Buurman again.
Buyers Beware!
I deeply regret ordering with Jessica Buurman. I read these reviews and did so any way because I thought you need to take reviews with a grain of salt!
Turns out I am wrong. I keep getting emails from Jessica Buurman with the status of my order, then I get one saying my item has arrived and I have to contact "SF" there are no contact details for SF, or anything that even tells me what SF is. I email Jessica Buurman and am in contact with a customer service rep, (Mod: Personal name removed), who tells me I have to call SF in China!! I am based in Hong Kong, so ask for a Hong Kong number, am given one (still don't know why I am calling SF when the package is supposed to be delivered to me?), where I sit on hold for an HOUR, with no response. I am also at work!I email Jessica Buurman and ask for refund as I should not have to be tracking down the package and I get this message:
Hi,(Mod: Personal name removed) Thank you for your email. I am sorry for the inconvenience this has brought to you. We did ship your parcel to the write place, however we can not make control of the shipping company. Maybe they just can not get contact with you. Or there is nobody to receive the package when it arrived. I am sorry that we can not refund you now, since it's not under our control. Please feel free to contact us if you have any questions. Have a nice day.
THIS IS CRAZY. Jessica Buurman chose the shipping company, not me. I don't speak Mandarin or Cantonese so dealing with a foreign shipping company is not fair, nor my responsibility. Your customer service emails lack any support or advice. It should be noted that the item was shipping from Guangdong - which is 2hrs from Hong Kong in the mainland.
BUYERS BEWARE. PURCHASE AT JESSICA BUURMAN AT YOUR OWN RISK.
Place my order more than 2 weeks ago and it still in processing.
What was announced as a shipping issue is now turning after some digging from myself has a discrapancy. Been notified that my size is apparently no longer available. But when I log on the site it's still available to purchase, go figure out!!!
I've to admit that I've been offered a free shipping for the inconvenience but when I keep asking them to give me more details about how long I need to wait to get that pardon my French f&!king order, all I get is some days.
This is not enough. You either being honest with customers and tell them you messed up and the item won't return for X days but you don't keep them in the waiting zone. And having them chasing you for update. YOU MESSED UP NOT ME.
I paid you straight away, and Expect to get clear answer when I ask update on something you promise to deliver within a week.
Very sketchy service - STAY AWAY - BUYER BEWARE!!!
I'm a buyer from Australia, I ordered my sandals on the 27/01/16 using express shipping DHL and as the payment was processing, they advised me that there was a 'glitch' in the system. They told me via email that they didn't receive my order details and to confirm address details, however they happily debited my account.
On the 28/01 i receive another email from them 'Thank you for your confirmation, your order is in process now, we'll arrange for shipping, you'll receive a shipping confirmation email with parcel number included once your order is posted.'
09/02, after back and forth emailing- I STILL have received NOTHING about a tracking ID or an order number. after sending them another email their response was, 'Due to our main warehouse located in Hong Kong - Chinese New Year Long Public Holiday(06/02 - 15/02), the shipping companies have long public holiday. unfortunately we haven't been able to receive the tracking number from the shipping company during the holiday period.'
I thought i'd leave it, and just wait for that Chinese new year period to end, however it is now the 23/02 and then i realized, there was definitely something dodgy about this company. Usually once you process an order, you can check the order status on the official site once you login, but NOTHING was shown that i had ever placed an order to begin with.
This is absolutely atrocious service without the company even laying out the options for me for a refund even a express post refund for the extra I paid for express. They just kept trying to reassure me that "it's been posted" with no evidence of it ever been.
Thankfully, i purchased the item using Paypal and I had lodged a dispute with the transaction, claiming 'Goods never received' and they were able to rectify the situation the next business day.
Everyone please do not be tempted to buy these dupe shoes like i was, no matter how good it looks, please follow the reviews.
biggest waste of time and money! beware dodgy scam
ordered the look a like balenciaga boots for $169 + $15 express shipping, first my order was duplicated which i thought was strange, but then the second order was cancelled..5 days later they sent me an email to say it had been posted which is very slow for an online retailer. it says express shipping will take 4-8 days... 2 weeks later i received an email to say the tracking number had been updated so I entered it into DHL to try to track my package and it said it was not available. A few days later I emailed them saying it wasn't working, they replied "For DHL, there'll be a redirect tracking number once the parcel left the country, we'll email your redirect tracking number as soon as it's available. To track your package, please use your redirect tracking number.We will let you know your redirect tracking number as soon as possible." never received this tracking number.
so i assumed this was implying that the package hadn't even been posted yet and it had been a few days since it said on my account that it had been 'posted'. I emailed them asking why it has taken 3 weeks and they still haven't posted it and they replied "The shipping company has picked up the parcel from our warehouse, the shipping company may experience delay due to over flown packages after holidays. I will push the shipping company to arrange for delivery as soon as possible."
I don't even understand what that means...
I complained and after a few emails of asking for a discount as well as a refund for shipping they agreed.. but still very vague of when i would receive the package.. I said i need the package by friday (in 5 days time) as I am leaving the country - they said they were not 100% sure that I will receive it by then, so i've asked for a full refund and still waiting. They said it would be issued within 24 hours and its now been 16 so we'll see..if not ill turn to paypal buyer protection so fingers crossed...
if I hadn't of contacted them with many emails i wouldn't have been told that it was going to be delayed at all.
Literally the worst service ever..from reading these reviews it seems they blame the shipping company for everything...
It now says on my account that the refund requested but it says $167 which is not right! I should receive $174
maybe it was lucky because a lot of people have said the quality is awful and sizing is wrong, and they do not pay return postage..
anyway don't be fooled its a waste of time and money
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Ordered a pretty looking Isabel Marant knock off sandals which arrived very quickly (took them about a week to arrive).
Unfortunately the quality was very poor: after only a few times of wear (about 3 weeks after I got them), the right sandal started to fall apart.
The sole was almost completely detached from the sandal.
Customer service was unhelpful and refused to compensate me although I sent pictures of the broken sole.
Will not buy there again and I will not recommend it to anyone.
For 130 USD I would expect a better quality and a helpful customer service.
Two thumbs down.
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Have a nice day.
Jessica Buurman Team
Comment Modified: Updated name as per user request.
:D
We'd love to resolve your unsatisfactory shopping experience, if you'd like us to resolve this for you, please email our Support Team at: support@jessicabuurman.com and quote your username: Sexyashel
I apologise for the inconvenience this has caused you.
Please feel free to contact us if you need any assistance.
Have a nice day.
Jessica Buurman Team