I ordered a pair of boots from Jessica Buurman, the "Exclusive - QAMRA Leather Wedged Heel Boots". It took 24 days for the package to arrive without the express. I emailed them once and got a good answer. I would say that I got an okey price for these boots, the only thing thats "wrong" is that they are supposed to be in leather, some part is but some parts isn't. But they don't smell plastic and look like the picture on the website. I would say that my rate for Jessica Buurmans website and these shoes are okey. I'm not happy and not disappointed.
Hi, hanha
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
I ordered a pair of TIA Bow Tie Ankle Boots (Isabel Marant clones) on May 30th. I live in Germany. The boots were shipped promptly but then, according to DHL tracking, held at some import-post office in Germany for more than 4 weeks. I asked JB's customer support numerous times to contact the shipping company (only the sender is entitled to do that) to find out what's going on - they did not. In hindsight, my guess is that the parcel was withheld at the customs office for insufficient or false declaration.
However, my parcel was returned to China without ever coming near my house or the nearest post office. DHL-tracking has been allocating it in China since July 29th, that's five weeks.
Unpleasant, endless, fruitless email exchanges ensued to get my money back, with some highly unprofessional "Brian" from JB's customer support who is poorly trained in both legal and customer relation matters - and totally unwilling to refund my money. He also ignored my request to transfer the issue to his team leader or anyone else. The thing is, there's no one you can contact other than support@shopjessicabuurman.com, as on their website neither a phone number nor a postal address can be found.
All I can tell from his IP is that "Brian" emails me from a computer in 60607 Chicago, area 312. Chicago's Yellow Pages do not list Jessica Buurman, though.
Do not ever hand your money over to an online store without sufficient contact data!
When I turned to Paypal for assistance, their buyers' protection programme had already expired (45 days after purchase).
So, I lost USD 149,- to scam and my own stupidity. All I can do is warn others not to order from Jessica Buurman. There are too many good stores out there.
UPDATE: As customer service ignored three of my requests to disclose the company's physical address, I concluded that if I wanted to see my money again I had no other option but to get on their nerves, emailing , them almost every day. JB kept arguing they had not received the parcel. I kept arguing that was none of my business as I had not sent the parcel.
Miraculously, a week after posting my review here, Jessica Buurman issued a full refund - which after Paypal deducted a fee was not so full, but still. Posting here obviously helped. After refunding me, JB contacted eStoreReview to make me correct my review.
Since I had found out the boots were back in China on July 29, it took 15 emails and more than 6 weeks to get my money back. A rightful refund won so hard does not turn this shopping experience into a positive one. I cannot upgrade my rating.
Blondissima777 would not shop at Jessica Buurman again.
Not leather as advertised
I bought the Riley boots (Margiela open toe, wide top opening, ankle stiletto bootie knockoffs). The site says "leather upper" and they're clearly not leather, they're PU (pleather). The picture on the site looked like pony hair to me, so I just assumed it was real leather of some sort.
I saw a picture on Instagram tagged Jessica Buurman Riley boots and saw they were NOT real leather, but given the $139 price tag and the leather upper claim in the description, I trusted they'd be real. I'm sure they know the difference between real leather and PU. Wish they'd at least be honest about it and charge accordingly. For $100 more or sometimes even less, I could have bought a real Margiela pair :(
The shipping was on time, the design was dead on, but wrapping them in cheap pleather, lying about it and charging me what I would have paif for real leather shoes will probably not make me a returning customer. Sorry.
Giving service & warranty 1 star, because false advertisement nulls those 2 in my book.
DrChaiqua15 would not shop at Jessica Buurman again.
Don't Order from this company
The company falsely portrays itself with an American name that causes you to purchase from them. Then they show photos of good quality products but once receive the products they are very poor quality. Synthetic material. They do not have a phone number and they do not pay for product return. The boots were too small and very very cheaply made. It was going to cost me $250 via UPS to send the boots back and the company has a PO Box so once it got to their country it could not be tracked which makes it easy for them to say they didn't get them. I feel scammed and would like to warn others of this company. I paid $139 for a boot of $10 quality.
My name is Jessica and I'm the supervisor of JESSICABUURMAN Customer Care Team.
I'm sorry to hear that you had such an unpleasant experience at JESSICABUURMAN.
We'd love to resolve this to your best satisfaction within reasonable limit.
If you'd like us to resolve this issue, please kindly email to us and quoting 'estorereview'.
Again, I apologise for any inconvenience this has caused you.
Have a nice day.
Jessica Buurman Team