thelittleowlie would not shop at Stylus Shop again.
I had a similar problem: bought a stylus that did not work at all. Contacted them via email and did not hear back. Emailed them again and heard back questioning whether it it really didn't work and to try it on other devices, which I did.
I asked for an exchange for a different stylus (a more expensive one!). Eventually they told me how to send it back.
It is now more than 3 weeks later and they have my stylus and my money. I have emailed twice and not heard back, phoned them once and gone straight to voicemail.