I bought a suitcase with a matching cosmetic bag from this site & a couple of duffle bags. When they arrived, the suitcase was much smaller than I had expected & it was very flimsy. One of the duffle bags is not only very flimsy & cheap, but it is also stained. I didn't bother to open the second duffle bag. There is no way that I would buy from this site again
Hi Jacquelinee, I have had a few emails back & forth with the support team, who at first wanted photos etc & then said they would judge my case & if they saw fit, they would replace them. I replied that I didn't want a replacement & now they are telling me to post the stuff back & they will refund me. As it is a suitcase & cosmetic bag & 2 trolly/duffle bags the postage would be up there, so I'm not sure if I will risk sending the stuff back & hope that they refund me or whether I shouldn't just cut my losses now & drop the stuff into one of the charity shops. Interestingly, they told me that this is the first complaint that they have ever had, but I have seen quite a number of complaints on other sites as well as this one. They also go by the name Temzell pty ltd.