Terrible experience with this website will never shop from them again, quility of a dress i bought was poor, communication in regards to returns was shocking taking over two months until i saw any store credit and when they did give me credit they decided money from because I was a sale item and claimed that i needed to send a prepaid satchel which they failed to mention until i queried why I did not received the full amount. such a joke. never again.
I had made an order Nov 13th 2014, it took 3 weeks to arrive approx on the 08 December. There was one dress that was a size 8, although the others did fit. ( not consistence in sizing even if all was a size 8) however understanding every material on cuts are different. I contacted them as soon on the same day as the product arriving asking what the procedure is to refund my dress for a proper size. They didn't reply back until 5 days later delaying the time of the policy of " 14 days return", they emailed to follow the procedure online sending products to a P.O box number Sussex Street NSW. I live in Melbourne Australia and purchase a lot of things online. Sending a product does not take that long even if I had to send it back internationally.
I sent the product on the 15th of Dec. They "apparently" still have not received the product and refuse to refund as their policy is credit note only. It has now been 3 weeks , it takes me one hour to fly to Sydney. Also they recently changed their return address without any notice. They could easier blame them relocating. Did they not know they're moving warehouses? Why not tell me that when I asked where I should send the refund!!
I would've been happy to re purchase something however dealing with this company has been an unpleasant experience. I do not trust the company due to lack of communication and bad service. I will be taking this to ACCC as my credit card company said it falls in the category.
I don't care about the refund anymore, it's the principle. They're manipulating the online shopping industry. We have trust in our consumer rights and that although we couldn't touch and feel the product we trust the company works with good morals. This will reflect badly on other online companies and jeopardising the industry.
I don't want them to to do it to other purchasers!
If they receive more than a few complaints, the company will receive fines.
Ordered a white lace body con dress from popcherry. Selected fast delivery and my order came the next day. Happy with purchase and will buy from again.
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