Ordered a berkley water filter on 2nd February. As had not arrived two weeks later emailed the company, was told there was a delay from supplier in US. Fair enough.
Two weeks later, still no filter. Emailed again. Told still delays from supplier but that my order would be next to be dispatched.
Told the same the following week.
Ten days ago, which was six weeks after ordering, I emailed again as STILL not arrived. Was assured had been shipped the previous day and should arrive shortly.
Phoned today as - guess what - still no water filter. Was told not dispatched yet but that woud be dispatched today. Asked for clarification as I had been told ten days ago my order had been dispatched. Woman on phone could not clarify.
Have now cancelled order and am buying from amazon.com. Its $10 cheaper even with shipping costs, and guaranteed to arrive next week.
Avoid this company. Truly the worst I have dealt with. Appalling service.
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Two weeks later, still no filter. Emailed again. Told still delays from supplier but that my order would be next to be dispatched.
Told the same the following week.
Ten days ago, which was six weeks after ordering, I emailed again as STILL not arrived. Was assured had been shipped the previous day and should arrive shortly.
Phoned today as - guess what - still no water filter. Was told not dispatched yet but that woud be dispatched today. Asked for clarification as I had been told ten days ago my order had been dispatched. Woman on phone could not clarify.
Have now cancelled order and am buying from amazon.com. Its $10 cheaper even with shipping costs, and guaranteed to arrive next week.
Avoid this company. Truly the worst I have dealt with. Appalling service.