Ordered a desktop PC, which was +3 in stock. Called them next day to find out how much time it will take to process the goods. The representative over the phone told me that there was no one in the warehouse and thus the product will be processed next week. He also told me that there were enough PCs and I do not need to worry about the stock. even though their website says 1-3 days for delivery to SA and paid via Paypal, It took them 3 business days to send me an email saying they have received the payment and the goods have been PROCESSED. even an automated email saying that the order has been processed and I should wait for at least 3 days for delivery. So I was waiting for the delivery and then Five Business days later, they sent me an email saying the goods is not available and offered me low spec PC or refund.
If they did not had the product in stock, how can it takes Five business days to figure out? and if the product was not in stock, what did they PROCESSED?
I am currently waiting for my refund.
I am still waiting for my refund too........small claims tribunal I think will be required.
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even though their website says 1-3 days for delivery to SA and paid via Paypal, It took them 3 business days to send me an email saying they have received the payment and the goods have been PROCESSED. even an automated email saying that the order has been processed and I should wait for at least 3 days for delivery. So I was waiting for the delivery and then Five Business days later, they sent me an email saying the goods is not available and offered me low spec PC or refund.
If they did not had the product in stock, how can it takes Five business days to figure out? and if the product was not in stock, what did they PROCESSED?
I am currently waiting for my refund.