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Have made 3 purchases online. First order arrived with security tags still attached. Second order arrived again goods had security tags attached. Third order received though not the correct contents - the goods and shipping advice belonged to someone else. Another return item. Customer Service extremely helpful and apologise profusely. The issue appears to be in the Fulfilment Section.
David Jones provides free shipping with purchases over $50. I took advantage of thier Burts Bees promotion which included a free full sized Burts Bees night cream when spending over $25 on Burts Bees products. My order arrived in 2 days which was suprisingly fast
I rang their customer service on the sizes of this particular shoe (whether it was US/AU/UK) as it wasnt specified on their website (that I could see) and was informed that sizes were in US. They had my US size in stock so I placed the order, receiving a confirmation email the same day.
I received an email the next day notifying me that my item had been shipped, and it arrived 2 days after that. Quick enough for me.
Somewhat annoyingly, it turned out that the shoe was actually UK sizes (the US size was not available on their website, so I didnt accidently select the wrong one). That being the case, it meant that they didnt have my US size in stock. To help solve the problem, I threw in a pair of shoe insoles to fill up space.
Feedback on my first pair of Lacoste shoes. For the price and being a branded pair, I expected the shoes to be a bit more padded and comfortable (the upper lining felt thin and hard, and I think the soles are actually quite thin too, so not good for long walks), so I'm disappointed. Perhaps I need to wear them in a bit more to soften the leather and the fact that they are possibly one size too large for me could also contribute to this. Time will tell. But at least they look nice. Definitely a story of form over function, in this case.
Being misinformed by customer service about the sizes was a nuisance, as I could have ended up with a pair of shoes that didnt fit me at all. They do offer refunds, but please be aware that in their terms and conditions, payments made through PayPal are not refunded to your card, but rather as a David Jones gift card, which I feel is an inconvenience and not entirely fair. I would not have appreciated being stuck with a gift card. One of the main reasons why I actually chose to keep the shoes.
Luckily it worked out in the end, sort of. Not a deal breaking experience, and I guess I'll shop here again, eventually...
Bought a pair of jeans and shoes from here because of the mid-year sale, no complains about it. But there are more variety at the shops itself so pass it unless you're really lazy. Shipping takes about a week with free returns.
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