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I bought a bass guitar from Crazy Sales (http://www.crazysales.com.au/online-full-size-electric-bass-guitar-pack-black-93477.html). I checked the bass guitar on the webpage and wanted some more information about this guitar as the description was misleading. For example, it said “Enclosed Machine Head(s)”. This is incorrect. They are open machine heads. Crazy Sales also referred to it as an “acous tic guitar”. It is NOT an acoustic guitar!
I wanted to know what wood this guitar was made of so I contacted Crazy Sales. Instead of a proper answer, they merely copied what was already on their website. Useless!
I decided to take a risk and order this guitar. Initially it said that it would be sent by TOLL IPEC. When I clicked on TOLL IPEC, I was re-directed to another page on the Crazy Sales website that clearly stated that if the product was under 22 Kg weight that it would be sent by Australia Post. I therefore gave Crazy Sales my Australia Post parcel collect address as the total weight was 5.8 Kg. However, Crazy Sales sent the item by TOLL IPEC. TOLL IPEC do not deliver to Australia Post parcel collect addresses. Lucky for me, the courier was generous and called me on my mobile and we met in the city. He did not have to do this.
The guitar was poorly packaged without any padding. The 1.2 meter cardboard box had only one strip of tape around the centre so that the top and bottom of the box opened effortlessly. The “Free Extras” like tuner and strap miraculously hadn’t fallen out. But the picks must have as they were nowhere to be found. Also, the guitar was faulty. The plastic cap had separated from the pickup. When I called Crazy Sales, the operator (female) was unapologetic and curt and just said that they’d respond to my query via email. My son was about to walk through the door for whom I had bought this bass. I wasn’t sure whether I should hide it and waste my time with secretly sending the bass back and then to get another one or keep it and fix it myself. As a musician, I can fix the pickup issue in under an hour. When I didn’t hear back from Crazy Sales, I fixed the pickup myself.
For several days, the Crazy Sales website listed the guitar as “Processing” but not sent. But it had been sent as I obviously have it as I am writing about it. And today, I got an email claiming that the bass had been sent yesterday. What a load of rubbish, I already have it. Incompetence, incompetence and more incompetence. In conclusion, Crazy Sales has failed to provide correct information about their product on their website. They did not package the item correctly. They did not use the carrier described on their website and it was faulty.
Crazy Sales owe me two picks that were missing in the package and 50 minutes of my time for fixing the pickup.
As Crazy Sales do not advertise their telephone number, here it is: 03 9548 0224.
I ordered a bbqfire pit table last weekend ,which carried a $31.00 postage and thought was reasonable at the time. Only to discover a day or two later , that the same product had a reduced postage to $15.00 . In fact none of their bbq's postage were now over $25.00. I got caught and while I have tried to get an answer from the company, have had no response. Please be very careful looking at the cost of postage and don't get caught like I did. Hope all parts are there as I have yet to open the box. Getting caught out with the postage took the excitement out of getting it.
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I wanted to know what wood this guitar was made of so I contacted Crazy Sales. Instead of a proper answer, they merely copied what was already on their website. Useless!
I decided to take a risk and order this guitar. Initially it said that it would be sent by TOLL IPEC. When I clicked on TOLL IPEC, I was re-directed to another page on the Crazy Sales website that clearly stated that if the product was under 22 Kg weight that it would be sent by Australia Post. I therefore gave Crazy Sales my Australia Post parcel collect address as the total weight was 5.8 Kg. However, Crazy Sales sent the item by TOLL IPEC. TOLL IPEC do not deliver to Australia Post parcel collect addresses. Lucky for me, the courier was generous and called me on my mobile and we met in the city. He did not have to do this.
The guitar was poorly packaged without any padding. The 1.2 meter cardboard box had only one strip of tape around the centre so that the top and bottom of the box opened effortlessly. The “Free Extras” like tuner and strap miraculously hadn’t fallen out. But the picks must have as they were nowhere to be found.
Also, the guitar was faulty. The plastic cap had separated from the pickup. When I called Crazy Sales, the operator (female) was unapologetic and curt and just said that they’d respond to my query via email. My son was about to walk through the door for whom I had bought this bass. I wasn’t sure whether I should hide it and waste my time with secretly sending the bass back and then to get another one or keep it and fix it myself. As a musician, I can fix the pickup issue in under an hour. When I didn’t hear back from Crazy Sales, I fixed the pickup myself.
For several days, the Crazy Sales website listed the guitar as “Processing” but not sent. But it had been sent as I obviously have it as I am writing about it. And today, I got an email claiming that the bass had been sent yesterday. What a load of rubbish, I already have it. Incompetence, incompetence and more incompetence.
In conclusion, Crazy Sales has failed to provide correct information about their product on their website. They did not package the item correctly. They did not use the carrier described on their website and it was faulty.
Crazy Sales owe me two picks that were missing in the package and 50 minutes of my time for fixing the pickup.
As Crazy Sales do not advertise their telephone number, here it is: 03 9548 0224.