Dick Smith - Talk to the Techxperts - We're doing deals on Apple ipods, laptops, notebooks, 3D TV, LCD and Plasma, GPS with great brands like Logitech, Sony, Samsung, Apple, Tomtom, Garmin, and Microsoft!
Countrycousing21 would not shop at Dick Smith Electronics again.
Consumer Laws? What are they?
Had a printer which failed badly half way through warranty. It was only printing parts of lines of print. Went through all the maintenance then returned to store with my receipt. They agreed there was a problem and sent it off for up to 25 days to assess it. Now under consumer law a major fault (and let's face it, it was) I should get choice of refund or exchange. Instead of which I get printer taken away and they even took my receipt. Go elsewhere as no customer service. Have reported them to ACCC
huyie would not shop at Dick Smith Electronics again.
Needs better customer service and quality control
Placed an order on a Panasonic 127cm plasma TV for $999 during their end of financial year sales.
Required credit card verification, even though I had no issues with my account details when I purchased a surge protector just a month beforehand.
When I noticed that the product ID in my account was for a completely different TV (43' LCD rather than 50' Plasma) it took them until the next week before I could get a response from them and sort out the problem. Got various responses from them saying item was in stock, and even managed to receive a phone call from them saying they managed to source it from an interstate store (NSW) and would be shipped to Victoria.
However when I contacted them again, I got two completely different replies saying the THP50S10A which I initially order was no longer in stock, and that a TH-L37U20, which I had never ordered was going to be dispatched. Had to call them again to sort this issue out, and it took them a while for them to figure out their own mistake, not the mention the grievances I had when trying to obtain a refund for all this mess.
Would never recommend purchasing from them, even if they have reasonably priced items. Once you encounter an issue with them, you will dread having to deal with their customer support.
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