Dick Smith - Talk to the Techxperts - We're doing deals on Apple ipods, laptops, notebooks, 3D TV, LCD and Plasma, GPS with great brands like Logitech, Sony, Samsung, Apple, Tomtom, Garmin, and Microsoft!
reptile would shop at Dick Smith Electronics again.
Often quicker to buy in store than Click n Collect and wait and wait...
Ordered a screw driver kit set for pick up at my local store.
i received an email confirming my order, with a statement to call the store if my order was not prepared after 24 hours.
having purchased using click and collect before, i knew that a 24 hour turnaround time was very, very optimistic, so i decided to wait (i was in no rush). 2 weeks later, i received an email stating that my order was ready for pick up.
i went in store a few days later and finally collected my item.
i'm not sure why the orders take so long to be processed, nor where the delays lie - is it payment confirmation, staff being overwhelmed and overworked instore & dealing with online orders at the same time? service also varies greatly between stores.
i had physically visited the store i was expecting my click and collect item from, and saw that they had plenty of stock available (on the counter no less), but saw that they were very busy (overwhelmed) so did not bother them
If you're happy to buy at a good price and even happier to wait (often) extended periods of time for your order, and enjoy hit & miss (more miss than hit) service, then i'm happy to recommend Dick Smith as a place to purchase. Otherwise, i'd avoid them
TashKinderfield would shop at Dick Smith Electronics again.
Delivery Service is terrible
I bought a Sony 40" Tv for my boyfriends birthday, paid the extra $80 to have it delivered in time for it. There was some sort of mix up with delivery times, so i called them up and had it scheduled for the next day. Waited pretty much all day for it, driver called me up and apologised for the delay.
Overall wouldnt pay the extra for delivery, just click and collect seems easier. Was also supposed to get a pair of 3d Glasses with the unit, they never came.
syoleen would shop at Dick Smith Electronics again.
Good
Before I bought Diablo III from Dick Smith, I placed an order from JBHifi. But JBHifi didn't deliver it after 4 weeks. I received it from Dick Smith first even though I placed order there 2 weeks later.
reptile would shop at Dick Smith Electronics again.
faulty item, replaced without issues. good service overall
ordered a mobile phone online to be picked up in store. as stock was low, no shipping/delivery was available
i received a text notification 2 days later, letting me know that my item was ready for pickup at my selected store
out of the box, the phone had issues with the sim tray (wouldnt eject the sim properly and got stuck). the original store i had purchased the phone from had sold out, so i had to ring another dick smith for stock and head there to have the item replaced. slightly inconvenient, but things like this happen
the phone was swapped over without any issues, and the new one worked fine. hopefully it holds out for the next couple of years
so overall, good service, just inconvenient having to drive around for faults with the item, but its no fault of Dick Smith
hothaibinh would shop at Dick Smith Electronics again.
Bad Product
I ordered a GPS from the website to my friend in WA. The order arrived in a week but the GPS charger doesn't work. At first we thought it was because of the old car so we left it unused for 2 months. Then I found an old phone charger to try and found the GPS was working normally so we concluded the charger was broken. We complained Dick Smiths and they advised us to ask the manufacturer first for faster service. We found it troublesome so we ordered a charger from ebay. The GPS worked for a few days with the new charger but then I couldn't turn it on anymore. Anyway, it was a single incident, other orders were all fine to me.
as.beatstherest would shop at Dick Smith Electronics again.
Great Product, Cheap Price, Stupid Delivery!
I ordered an $10 amaysim Voucher from Dick Smith, on special for $7.92. It was a free shipping item but I thought because I only needed the code they would digitally send it to me. Sure enough a few days later a 5kg satchel came from Startrak with my voucher in it! Thats right, one A4 sheet of paper with a voucher on it put into a 5kg satchel. I would buy again, but I think they are just wasting resources for themselves and the customers time.
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i received an email confirming my order, with a statement to call the store if my order was not prepared after 24 hours.
having purchased using click and collect before, i knew that a 24 hour turnaround time was very, very optimistic, so i decided to wait (i was in no rush). 2 weeks later, i received an email stating that my order was ready for pick up.
i went in store a few days later and finally collected my item.
i'm not sure why the orders take so long to be processed, nor where the delays lie - is it payment confirmation, staff being overwhelmed and overworked instore & dealing with online orders at the same time? service also varies greatly between stores.
i had physically visited the store i was expecting my click and collect item from, and saw that they had plenty of stock available (on the counter no less), but saw that they were very busy (overwhelmed) so did not bother them
If you're happy to buy at a good price and even happier to wait (often) extended periods of time for your order, and enjoy hit & miss (more miss than hit) service, then i'm happy to recommend Dick Smith as a place to purchase. Otherwise, i'd avoid them