Dick Smith - Talk to the Techxperts - We're doing deals on Apple ipods, laptops, notebooks, 3D TV, LCD and Plasma, GPS with great brands like Logitech, Sony, Samsung, Apple, Tomtom, Garmin, and Microsoft!
Gustomaxximus would shop at Dick Smith Electronics again.
Surprisingly Good Picet And Service
Bought a TV here. Typically JB would be my go to but I was surprised to find the best value product at DS instead. The staff were super helpful and friendly. I'll absolutely head back there when looking for products in future.
I gave shipping a lower score as organising in store shipping is almost twice the price of ordering online.
The biggest con from my experience, I saw DS were Selling $70 'gold plate' HDMI cables near the front desk. This is such an old scam taking advantage of less tech knowledgeable customers. They should be ashamed and for me this puts up my distrust hackles whenever I see a business act in these type of ways.
Overall: They are now a store I would be significantly more likely to consider for future purchases.
reptile would shop at Dick Smith Electronics again.
Poor stock management systems and refund process
Ordered a powerbank and a pair of headphones from Dick Smith
I arranged for pick up in store at my closest store.
After a few days after my order, i was given a call and told that my headphones were on backorder for up to 6 weeks (even though the store i had selected for pick up had stated they were in stock). My powerbank was available for pickup.
I decided to ask for a refund for the headphones as 6 weeks was too long for me to wait. As i had paid via paypal, i was told that it would also take 6 weeks for their headoffice to process the refund.
A bit of a joke. I picked up my powerbank and i'm currently still waiting for my paypal refund to be processed...
Even though this buying experience was exceptionally poor, so long as the right product and price, i'd still buy from Dick Smith again
Jacquelinee would shop at Dick Smith Electronics again.
Smooth sailing
I ordered a battery for my car keys two nights ago and it was ready to pick up from instore the next day. So I headed on over to my nearest store to pick it up.
It was so simple, I walked up to the counter, asked to pick up my order and in about 2 minutes I left with battery in hand. It was my first click and collect experience and I'd gladly do it again!
shopreviewer would shop at Dick Smith Electronics again.
Use Click and Collect
Ordered Apple Macbook Air. They have alot of offers such as spend $X get $Y off but tend to have a lot of exclusions. Had a promo code for 15% off Apple laptops which I used.
Website is easy to use. Used the Click and Collect function and it was ready for collection within 24hours. Need photo I.D. to collect items above $100 and easy straightforward process for me.
I did have problems previously when ordering a Samsung Note 4 where my order was cancelled because they could not verify my credit card details. Paid via Paypal instead.
reptile would shop at Dick Smith Electronics again.
Poor ordering systems, made up for by helpful staff
Ordered a camera case for pick up at a nearby store.
My order was confirmed the same day of the order.
After waiting a week of not being contacted or any ready for pick up notification, I decided to visit the store to check.
Turned out that they had not even processed my order, though the staff did arrange it in store.
Somewhat frustrating, but not sure where the issue lay - with the staff, or their ordering system. I'll give the staff the benefit of the doubt and blame the system.
Hopefully this doesn't occur too frequently as it will put me off shopping from dick smith more frequently, but as the staff were helpful, I'll most likely buy from them again.
Online order with credit card cancelled and forced to use PayPal, at the end it was oversold.
DO NOT RISK YOUR PERSONAL DATA WITH THEM - There are much better online retailers than this one. Lesson learnt for me: never again.
I put my order for a Toshiba following their EOFY misleading online publicity, but the laptops were oversold and they cancelled it next day arguing "Credit Card payment issues" and force you to re-do the transaction only via PayPal, no other options given.
I'm usually very understanding of delays and problems that may arise when buying online. But in this case I'm not going to be so much: First and very last time I buy online with Dick Smith.
Their call center is unable to do anything else than reading from a screen and only works until 3pm WA time. My emails are still unanswered. I'm very surprised people still buying from them.
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Decided to purchase a large pack of AA batteries just so that i would have some spare around. Never hurts to do so. There was a $5 shipping charge.
My order was confirmed on the day of purchase, shipped the next day and to arrive the day after that.
The shipping times were good, and price was market value, but no complaints from my end for this purchase.
As such, i would be happy to purchase from Dick Smith again, with no current problems to recommend them to others