Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
I always heard of good offers about kogan, so decided to buy some good deal razor blades. they were cheap but the catch with Kogan is they don't get shipped till ages. the goods was not also delivered as per the estimated delivery date. The goods arrived two weeks after they sent me dispatch email. It was just disappointing shopping.
Very poor customer service- still waiting for refund!
Very poor customer service.
After receiving a Kogan branded action camera that was faulty and contacting Kogan and following instructions to take photos of the product then sending it back it has now been almost 9 weeks and I still don't have a refund.
E-mail responses have been courteous, professional and promise someone will be in touch shortly but someone does not get in touch and there is another week gone, enough is enough! This will be passed on to Department of fair trading next week as this is completely unacceptable.
As a test I set this brand new exhaust jack up in my driveway on Easter Monday [ 6th April 2014 ]
Unfortunately the product had an important component failure within minutes. The next day [ Tuesday 7th April 2015 ] I visited the Kogan website and filled out a sort of notification form.... within an hour or two I received a computer generated response indicating that their team would be responding to my query.
Well firstly it was not a query by me ..but rather a significant and vital equipment failure. As of this day [15-4-15 ] I have received precisely no further advice from Kogan. but I am not surprised ..something similar happened 12 months ago ..so a fool I am going there for a second time round.
As I am located in a regional area, I make on line purchases regularly. I needed a cheap second tv so decided to give Kogan a go as the price was right. A decision I regret. I am still waiting for a working tv some 3 weeks later. The first tv arrived and upon assembly and plugging in there was a "bullet" mark on the side of the screen which created a black band of dead pixels. I followed their directions and took photos to provide confirmation ( wll within 30 minutes of receipt of item). I had to wait some days to be sent a RTA and then further days to receive a postage label from AP. I find it annoying that the instruciotn to return the item advised how to correctly package the return to protect the screen but when the item was received form Kogan no such protection covered the screen hence the damage in transit. The returning TV arrived back at Kogan last Monday and I have made so many phone calls and on live chats to find out when the replacement would be sent. Another week has passed and still no TV.Their customer service is poor , disinterested and at no time has anyone apologised to me for this damaged in transit item rather I have been treated with the attitude that I am the one making a false claim. My final call last night resulted in the operator not being even able to locate the original order but that may have been because of all the laughter and noise in the call centre ( no wonder they are not interested in their customers- too busy having such a good time). I run an on line business and if one of my customers received a damaged product, I prioritise such an inquiry and apologise for the inconvenience caused.
Lesson learnt DO NOT USE KOGAN EVER AGAIN . Make the drive into town and buy a tv , take it home. I would have had a tv some 3 weeks ago if I had followed this advice.
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