Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
I always heard of good offers about kogan, so decided to buy some good deal razor blades. they were cheap but the catch with Kogan is they don't get shipped till ages. the goods was not also delivered as per the estimated delivery date. The goods arrived two weeks after they sent me dispatch email. It was just disappointing shopping.
Very poor customer service- still waiting for refund!
Very poor customer service.
After receiving a Kogan branded action camera that was faulty and contacting Kogan and following instructions to take photos of the product then sending it back it has now been almost 9 weeks and I still don't have a refund.
E-mail responses have been courteous, professional and promise someone will be in touch shortly but someone does not get in touch and there is another week gone, enough is enough! This will be passed on to Department of fair trading next week as this is completely unacceptable.
As a test I set this brand new exhaust jack up in my driveway on Easter Monday [ 6th April 2014 ]
Unfortunately the product had an important component failure within minutes. The next day [ Tuesday 7th April 2015 ] I visited the Kogan website and filled out a sort of notification form.... within an hour or two I received a computer generated response indicating that their team would be responding to my query.
Well firstly it was not a query by me ..but rather a significant and vital equipment failure. As of this day [15-4-15 ] I have received precisely no further advice from Kogan. but I am not surprised ..something similar happened 12 months ago ..so a fool I am going there for a second time round.
As I am located in a regional area, I make on line purchases regularly. I needed a cheap second tv so decided to give Kogan a go as the price was right. A decision I regret. I am still waiting for a working tv some 3 weeks later. The first tv arrived and upon assembly and plugging in there was a "bullet" mark on the side of the screen which created a black band of dead pixels. I followed their directions and took photos to provide confirmation ( wll within 30 minutes of receipt of item). I had to wait some days to be sent a RTA and then further days to receive a postage label from AP. I find it annoying that the instruciotn to return the item advised how to correctly package the return to protect the screen but when the item was received form Kogan no such protection covered the screen hence the damage in transit. The returning TV arrived back at Kogan last Monday and I have made so many phone calls and on live chats to find out when the replacement would be sent. Another week has passed and still no TV.Their customer service is poor , disinterested and at no time has anyone apologised to me for this damaged in transit item rather I have been treated with the attitude that I am the one making a false claim. My final call last night resulted in the operator not being even able to locate the original order but that may have been because of all the laughter and noise in the call centre ( no wonder they are not interested in their customers- too busy having such a good time). I run an on line business and if one of my customers received a damaged product, I prioritise such an inquiry and apologise for the inconvenience caused.
Lesson learnt DO NOT USE KOGAN EVER AGAIN . Make the drive into town and buy a tv , take it home. I would have had a tv some 3 weeks ago if I had followed this advice.
I bought Asus ZenFone2 on 21 October, specially for my husband B day gift.And i delivered on time.But i delivered faulty phone.I tried to touch the screen,not good response.I was struggle more than a hour.Then i straight way contact customer service.First day they want video,then i sent video,after that couple of days no response.Again contact to them.Then another story ,they need photos.They told me to restart or factory reset.I tried to do everything,but nothing happened.This is a new phone and i paid full amount and i want in good condition,not to reset or waste time for nothing.I resend again.10 days gone,did not get any response cause they don't care about customer.Again contact to customer service,then he told me is already fixed and we will email you when they will post.No email,no response.After couple of days i delivered.Again same shit.Nothing change.I was soo disappointed and feel stressed.My heart was crying .Now i again contact customer service,same procedure again,photos,videos..they think that we are soo free.I am thinking i should complain to fair trading that all the solution.I will never go again to kogan. I requested to all my friends even pay extra to store , tension free.
Bought a Galaxy S3. When it arrived I could not get the SIM card more than 75% into slot. Immediately submitted a report by email. Took 2 days to get a response. Had several emails from them none of which addressed the issue of the SIM not going into the slot.
After several days I went and got the SIM card holder replaced myself as I was travelling overseas and need a working phone. On telling Kogan this they claim it voids the warrantee. It works now no thanks to Kogan.
"Between E-Global Beauty and Strawberrynet, the first one has more competitive prices in my opinion. But the loyalty discount that Strawber..." Read More
"I only recently discovered Luxola, and I was hesitant to order from them because I hadn't heard much about their customer service. I went..." Read More
"Needed 100 sports caps with logo printed in a hurry for a specific promotion. Prima Connection gave the lowest quote, submitted relevant a..." Read More
"I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails,..." Read More
Completed an order paying individual shipping thinking its a mistake and can sort post sale.
Following first inquiry was told shipping is charged individually because Kogan items come from different places
Received one package from the same place with all 4 of my items.
Complained again to hear politely too bad.
I'm no expert but it does not cost over $80 to ship 4 cameras from Hong Kong to Australia together. Though it would if shipped separately!
May as well say that the excess I paid for shipping goes to Kogan as additional profit, not very fair at all.