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3.2 from 81 reviews
42 out of 81 reviewers would shop here again
About Us:
Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.

81 Reviews from our Community

Overall Review Summary
15
11
14
15
Individual Review Summary
Service:
2.9
Shipping:
3
Pricing:
4
Warranty:
2.7
Date Posted:
Ordered On: 30/06/2015
3.3
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
Jacquelinee would not shop at Kogan again.
Wrong items
I ordered from the Kogan Pantry during the free shipping promo on the 30th (Tues) and my order arrived on he 7th (Tues) which was 5 business days later.

I received the wrong gummy candy and they left me a note saying they had run out of tuna and substituted it with some other brand. Turns out there's no expiry date on any of the goods?!?!

Is that legal? I'm scared to try the food tbh.

I won't be buying from the pantry ever again that's for sure.

Date Posted:
Ordered On: 15/08/2012
3
Overall Rating
Service:
Shipping:
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chloe_ha would not shop at Kogan again.
Impressively Low Prices but with low quality products.
At Kogan, I bought a Sony Ericsson Xperia Arc S. Although I was pleased with the price (one of the cheapest I came across), I was disappointed with the shipping and the overall quality of the product. The shipping arrived almost two weeks after the expected shipping date. The accessories that came along with the phone were in already-open plastic packets, and the quality of the accessories weren't the greatest. Having bought this phone over three months ago, the quality of the phone in comparison to other Xperia Arc S's (which were bought from the other websites) is considerably lower. Next time I'll probably give Kogan a pass and pay the extra money from another dealer.

Date Posted:
Ordered On: 24/12/2014
3
Overall Rating
Service:
Shipping:
Pricing:
Warranty:
N/A
Judy would not shop at Kogan again.
Beauty
Ordered Salvatorre Ferragamo Eau de Parfum "Signorina" late December 2014. Arrived in 10 working days and in good packaging. However... the bottle top was tarnished and the parfum has little fragrance that lasts about 30 seconds. Signs of AGE. The response from Kogan was send pics but they don't show fragrance age. After 2 email answers they stopped responding. last comment was that the product came from the manufacturer, should be genuine. Not good enough.

Date Posted:
Ordered On: 21/01/2013
2.8
Overall Rating
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Shipping:
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Amy_Leigh would shop at Kogan again.
Okay
I pre-ordered a Smart full HD tv online. About a week after ordering a received an email to let me know that the tv was not full HD. I decided to keep the order as it was still very cheap compared to others. The item was delayed twice and ended up taking about a month longer to get here than expected. The TV is okay for the price, but you can really tell the difference between this TV and our LG and Samsung Smart TV's. The picture quality is not as good as the smart TV part is a bit bizarre compared to other smart TV's! I would recommend paying a bit more and getting something higher quality.

Date Posted:
Ordered On: 25/10/2013
2.8
Overall Rating
Service:
Shipping:
Pricing:
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geminidreams would shop at Kogan again.
Poor after sale service
Bought a Galaxy S3. When it arrived I could not get the SIM card more than 75% into slot. Immediately submitted a report by email. Took 2 days to get a response. Had several emails from them none of which addressed the issue of the SIM not going into the slot.

After several days I went and got the SIM card holder replaced myself as I was travelling overseas and need a working phone. On telling Kogan this they claim it voids the warrantee. It works now no thanks to Kogan.

Compare Samsung Galaxy S3 Prices


Date Posted:
Ordered On: 13/04/2015
2.5
Overall Rating
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Juanita117 would not shop at Kogan again.
Avoid
As I am located in a regional area, I make on line purchases regularly. I needed a cheap second tv so decided to give Kogan a go as the price was right. A decision I regret. I am still waiting for a working tv some 3 weeks later. The first tv arrived and upon assembly and plugging in there was a "bullet" mark on the side of the screen which created a black band of dead pixels. I followed their directions and took photos to provide confirmation ( wll within 30 minutes of receipt of item). I had to wait some days to be sent a RTA and then further days to receive a postage label from AP. I find it annoying that the instruciotn to return the item advised how to correctly package the return to protect the screen but when the item was received form Kogan no such protection covered the screen hence the damage in transit. The returning TV arrived back at Kogan last Monday and I have made so many phone calls and on live chats to find out when the replacement would be sent. Another week has passed and still no TV.Their customer service is poor , disinterested and at no time has anyone apologised to me for this damaged in transit item rather I have been treated with the attitude that I am the one making a false claim. My final call last night resulted in the operator not being even able to locate the original order but that may have been because of all the laughter and noise in the call centre ( no wonder they are not interested in their customers- too busy having such a good time). I run an on line business and if one of my customers received a damaged product, I prioritise such an inquiry and apologise for the inconvenience caused.

Lesson learnt DO NOT USE KOGAN EVER AGAIN . Make the drive into town and buy a tv , take it home. I would have had a tv some 3 weeks ago if I had followed this advice.

Date Posted:
Ordered On: 21/10/2015
2.5
Overall Rating
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Varinderjit would not shop at Kogan again.
vey bad experience
I bought Asus ZenFone2 on 21 October, specially for my husband B day gift.And i delivered on time.But i delivered faulty phone.I tried to touch the screen,not good response.I was struggle more than a hour.Then i straight way contact customer service.First day they want video,then i sent video,after that couple of days no response.Again contact to them.Then another story ,they need photos.They told me to restart or factory reset.I tried to do everything,but nothing happened.This is a new phone and i paid full amount and i want in good condition,not to reset or waste time for nothing.I resend again.10 days gone,did not get any response cause they don't care about customer.Again contact to customer service,then he told me is already fixed and we will email you when they will post.No email,no response.After couple of days i delivered.Again same shit.Nothing change.I was soo disappointed and feel stressed.My heart was crying .Now i again contact customer service,same procedure again,photos,videos..they think that we are soo free.I am thinking i should complain to fair trading that all the solution.I will never go again to kogan. I requested to all my friends even pay extra to store , tension free.
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