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ordered 4g version and then received the wifi version twice.. i have never thought that i would get a wrong item twice until i used the Kogan website.. i was having arguments with their phone team about the lunacy of the situation.. (these guys will never ring you back even if they promise) each time i send it back it takes a week for them to respond.. i still haven't got my money back as of yet but i will keep you informed.
thankfully i used Paypal so hopefully i can use their dispute system to resolve this issue.
ordered this item on the 11-nov its now the 11-dec and originally quoted 3-5 day delivery
I recently ordered a Samsung Galaxy S4 for my son's birthday. Received it in record time (1 week - surprising as my daughter's iPhone took a month from Kogan). Improving - or so I thought..
I held his phone until his birthday on the 4th Dec and alas, it appears the claim "All phones and tablets sold by Kogan are network unlocked" is untrue and false advertising. The phone turned out to be network locked to SFR, a French provider..
So I diligently raised a support case with Kogan but later decided to call them. Spoke to Henry who it appears 1) Does not know about about network locks, IMEI, etc. 2) Is extremely forgetful.
He sends me an email to hard reset the phone ??? So I call back and Henry again answers and informs me that they will need to apply for an unlock code.
I send an email with the IMEI and relevant data only to get a response to send a screenshot of the phone status. Lucky for me I own a camera phone and I send that in.
The next day I call back as no response and speak to another chap who informs me that Henry has not even entered my case / phone data. He does that and sends an email to confirm that it is completed..YAAAYY! Someone helpful. He also informs me that if I return thephone for a refund, it could take even longer than getting this problem sorted out (> 3 -7 working days)??
A few hours later I received another email from another person requesting the same info. as before: A photo of the screen and another of the label on the box showing the IMEI number. I take a photo of the IMEI barcode sticker under the battery (as the sticker on the box is eligible from opening it in excitement) and I have sent that through and now we wait...
I placed an order for a TV on the Saturday on the basis it would be despatched in 1-2 days. I emailed them on the Tuesday to find out what was happening and got no response. I phoned and got told that it hadn't been despatched 4 days after placing the order. Spoke to a senior sales guy who also told me it hadn't been despatched and then when i requested a refund he went belly up and said he had just been informed it had left.
Well bugger me what a turn around.!!!!!
I now wont get the TV as it was being delivered to a Post Office so I could collect and continue my travels. Arranging to get it forwarded will cost more than the Television.
Unreliable and dishonest is how I describe Kogan. I will ensure that the local Office of Consumer Affairs is notified of there behavior.
Ordered an Asus Zenfone5 4G and a 64gb micro SD card. I believed their advertised date of delivery to be accurate. Nearly one month later I have had to ask for a refund as I plan on being overseas for a period. They partially refunded my money and in amongst all the emails another arrived telling me that the micro sd card is on its way from Singapore. It even had a tracking number , now about ready to head overseas and the sd card has not arrived . Went to the Singapore post site and entered the tracking number and it comes up as an unknown number. On the link to the Kogan site it says it is on its way!
I ordered an Onkyo amplifier on this date. Credit card payment was taken immediately. The delivery time stated on the site was 1-2 weeks. This was the reason I ordered it here. A few days later I received an email saying they did not have stock and I would receive it in May.
I emailed back cancelling the order and requesting a refund. I received a reply saying it would happen in 3-5 days. Time passes, no refund. I contacted them by phone and email. there was a change in systems so it would take another 5-7 days. No refund. I contacted them again by phone and email. Yes, they would process it in 48 hours but my bank could take up to 7 extra days to pass the refund to me. Needless to say no refund. I contacted my bank and lodged a disputed transaction on the credit card transaction with the bank's fraud department. I also contacted Kogan again. advising them of what I had done. There were aplogies and promise to correct it. 3 days later my refund arrived. At no time were they proactive in dealing with my refund. I had to chase, and chase, and threaten to get what i was due.
Be wary. my expereince is that once this company has your money they are reluctant to give it back, regardless how legiitimate your claim to a refund.
Absolutely agree.I had a similar experience with Groceries.(not perishables) The original order was unavailable due to stock but the replacement products were so different, could not possibly be even called similar. I requested a refund, immediately returned order to make the point, took 2 weeks to even get a reply. Refund not usually given on these orders but they have now refunded 80%. Not worth dealing with them.
I was charged $45 just for postage when the flat rate was $9.99! How does that work. Very deceptive and sneaky practices, be wary as hell. Now the fun task of getting my $ fully refunded. Fair Trading-here we come..........
Ordered Salvatorre Ferragamo Eau de Parfum "Signorina" late December 2014. Arrived in 10 working days and in good packaging. However... the bottle top was tarnished and the parfum has little fragrance that lasts about 30 seconds. Signs of AGE. The response from Kogan was send pics but they don't show fragrance age. After 2 email answers they stopped responding. last comment was that the product came from the manufacturer, should be genuine. Not good enough.
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i have never thought that i would get a wrong item twice until i used the Kogan website..
i was having arguments with their phone team about the lunacy of the situation.. (these guys will never ring you back even if they promise)
each time i send it back it takes a week for them to respond..
i still haven't got my money back as of yet but i will keep you informed.
thankfully i used Paypal so hopefully i can use their dispute system to resolve this issue.
ordered this item on the 11-nov its now the 11-dec
and originally quoted 3-5 day delivery
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