Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
I always heard of good offers about kogan, so decided to buy some good deal razor blades. they were cheap but the catch with Kogan is they don't get shipped till ages. the goods was not also delivered as per the estimated delivery date. The goods arrived two weeks after they sent me dispatch email. It was just disappointing shopping.
Very poor customer service- still waiting for refund!
Very poor customer service.
After receiving a Kogan branded action camera that was faulty and contacting Kogan and following instructions to take photos of the product then sending it back it has now been almost 9 weeks and I still don't have a refund.
E-mail responses have been courteous, professional and promise someone will be in touch shortly but someone does not get in touch and there is another week gone, enough is enough! This will be passed on to Department of fair trading next week as this is completely unacceptable.
unreliable unprofessional, order never arrived, no communication
I have had a terrible experience with KOGAN. being a Google trusted store I trusted that I would receive my order especially in time for Christmas despite ordering it on 3rd december 2014, but it hadnt even left the warehouse on Christmas eve! I contacted them by many methods phone, email and they promised to followup each time but they never did. When i first purchased the product which was only some water bottles the email received confirming the order stated that it would be dispatched in 1-2 days but it never did. This store uses sales ppl as customer service personnel! they dont even have a customer service department! All they know best is to spit out sales emails (SPAM)
I ordered a Kogan Agora 4G+ phone on 5/12/14 and after 2 1/2 weeks of no order update I made an enquiry with Kogans so called "customer service department" I was told they would get back to me with an answer which they never did so my next email was asking them to cancel my order as I could see I was not going to get it by Christmas.
The next thing I know I get an email saying it had left the warehouse and here is a tracking number. One week later and the tracking message that read : Shipping information received by Australia Post had not changed so I asked Australia Post to investigate the issue for me which they did very promptly, only to say that they had never received the item from the sender and the case was closed!
After reading of numerous other stories of people having the same issue on their Facebook page I started responding to these peoples comments only to find that Kogan have removed all of my posts have been removed in order to maintain their 99% customer satisfaction rating I guess! I am now in the process of retrieving my money via a Paypal dispute as Kogan do not have the decency to refund customers money when they cannot supply the item.
I ordered a Samsung S5 mini which was suppose to be dispatched within 2 weeks at the latest. Week 3 I email for a refund and they keep telling me its being processed. I am to the point of contacting the ACCC just to get a refund. The real company is run out of HK and the people in Australia have no idea what is happening.
Ordered 2 iPhone 5cs for teenage daughters for Christmas. Was told they would arrive in time. 1 did, 2nd one never turned up. After sending numerous follow up emails was advised blue no longer available but I could order pink. Did so, still no package. After continuous follow up (and Christmas with an IOU to my daughter) were finally advised they were unable to supply. Ordered one from 'here to buy' on eBay Tuesday, phone arrived 2 days later - far better service. Would never recommend Kogan, nor will I use them again. Don't advertise product you don't have!!
Hey Kellie, if the iphone 5c's functioning okay? I bought an S4 on ebay and it felt cheaper and had crap signal so I'm reluctant to buy phones online from cheaper retailers.
I have two major gripes about Kogan. I ordered a Sony Z3 phone from them and:
1. There is no information at all on their website about my order and no order history or status of any kind. They rely on emails only. Never ever happened before on any other eStore. Terrible!
2. The phone arrived (in a week so not bad) but... it was in CHINESE. The written instructions were in Chinese and the phone itself was set to Chinese!! Seriously for an Australian company to do this is crap. All they had to do was include a small note to say how to reset the damn phone to English and also how to set it up. ONE PAGE would have been enough. Bad bad bad.
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