Geoff_Lovell would not shop at Peters of Kensington again.
Read the fine print
I have always enjoyed shopping at Peters. Great products at a great price in a world full on chinese rubbish that doesn't last until sunset.
So I had no reservations in buying a present for my daughter online on Monday for a Thursday birthday. In context, delivery is 10km from the store. On Thursday I emailed to ask where it was and got an automated email - "We'll be back to you within 48 hours". Hmmm not so useful on the actual birthday. So I called the store. They said it was dispatched. When I put in the connote number into Austpost, it clearly stated the parcel was manifested but not collected. So figuring collection was now the best option I asked if it were there for me to collect. To which I was told, no it's gone. When I said it should show on Auspost as being collected then, I was told I was wrong. Hmmmm.
I was told they allow 2-5 days for HANDLING. Postage time on top of that. When I asked where that was, I was told to read the fine print. When I said "Well I guess that's my lesson learned" the staff member said "Yes" and asked if there was anything else she could do. Hmmmm.
I buy a lot online. This rates poorly vs other online retailers. The other day I bought 10 Toshiba laptops online for the business. They guy called me within an hour to thank me for the business, apologies for only having 6 in stock and upgraded the order for the other 4 missing. We got them all the following day. That's online shopping at its best. My Peters of Kensington experience unfortunately was amongst the worst. I hope someone from Peters reads this and makes a change or two. You owe it to your shoppers. You owe it to your brand.
"I ordered a practical parenting magazine subscription as a gift. It was easy to find what I wanted and the pricing was better than other ..." Read More
"Ordered a WiiU game to be delivered. i had the choice of in store pickup or to have it delivered, with a wide range of payment options. fo..." Read More
"I placed an order for some nuts, seeds and dried herbs from 2 Brothers as I prefer to buy from them in bulk rather than from the larger ch..." Read More
"Order ID is wrong as I never received confirmation of my order with Magshop, and in my account half my subscriptions are missing. Orders w..." Read More
So I had no reservations in buying a present for my daughter online on Monday for a Thursday birthday. In context, delivery is 10km from the store. On Thursday I emailed to ask where it was and got an automated email - "We'll be back to you within 48 hours". Hmmm not so useful on the actual birthday. So I called the store. They said it was dispatched. When I put in the connote number into Austpost, it clearly stated the parcel was manifested but not collected. So figuring collection was now the best option I asked if it were there for me to collect. To which I was told, no it's gone. When I said it should show on Auspost as being collected then, I was told I was wrong. Hmmmm.
I was told they allow 2-5 days for HANDLING. Postage time on top of that. When I asked where that was, I was told to read the fine print. When I said "Well I guess that's my lesson learned" the staff member said "Yes" and asked if there was anything else she could do. Hmmmm.
I buy a lot online. This rates poorly vs other online retailers. The other day I bought 10 Toshiba laptops online for the business. They guy called me within an hour to thank me for the business, apologies for only having 6 in stock and upgraded the order for the other 4 missing. We got them all the following day. That's online shopping at its best. My Peters of Kensington experience unfortunately was amongst the worst. I hope someone from Peters reads this and makes a change or two. You owe it to your shoppers. You owe it to your brand.