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CartridgeMate Pty Ltd
PO Box 305, Bexley, New South Wales, Australia
02 9567 4144
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Office & Supplies
Welcome to CartridgeMate, your home for printer cartridges, toner cartridges and printer ink from all brands for your office, home or place of business.
Ordered On: 18/11/2014
GregC would not shop at CartridgeMate Pty Ltd again.
Incompatible toners and poor support
To say that I am an extremely dissatisfied and unhappy ex-customer of CartridgeMate is an understatement. I have received what I think is very poor customer service from them after I had an issue with a non-genuine toner cartridge I purchased late in 2014.
They were aggressive and dismissive through the entire process, right from my very first contact which was a phone call to explain my problem and to try to work out what to do. It appears from other reviews that other customers of theirs have experienced the same attitude from the company.
If nothing goes wrong with your order then you probably will have no cause for complaint and will therefore wonder what we’re complaining about.
If something does go wrong, then you may be lucky and have the problem resolved amicably and satisfactorily. That appears to be the case with many of their customers. However, based on my experience (and also apparently that of others who have written reviews of CartridgeMate), there is also the possibility that you will have an unhappy experience attempting to resolve your issue.
I am writing this review in the public interest so that potential customers and can make an informed decision on whether to order through CartridgeMate or whether to try another store. Personally, I will never even contemplate purchasing anything from them again and, if you asked me, would advise you against it. But it’s your choice.
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