I've never shopped at Supre before but they were having a free shipping promo and because I love free shipping promos so much I decided to visit the site and make an order!
I ordered just a top in a beautiful, vibrant blue colour. It is soft and comfortable and I'm happy with it considering it was only $5. I paid with Paypal and was charged an extra 2%...strange that they charge extra if you pay with Paypal but 2% isn't much - 10c.
My parcel arrived via registered post in 4 business days since placing my order on new years day. It arrived in a satchel wrapped in a black and pink Supre bag which was really nice! I'm glad online customers aren't forgotten and we get the cool bag too.
Overall I am happy with my purchase but I wouldn't be back solely because their clothing doesn't strike my interest. Website browsing was simple, checkout was quick and the experience was great! Would shop again if there was something I liked, recommended if you like their clothing.
So I've shopped at Supre HEAPS, and I've never been disappointed with them. This round, I bought two pairs of stirrup leggings, and was extremely happy with the quality and the size. Still wish they weren't $18 a pair when Cotton On has them going for somewhere between $10-$15, but I suppose Cotton On doesn't have stirrups and isn't as figure-hugging, so I'm paying for customized comfort. These were the third and fourth pair I was purchasing, so I clearly consider it worth it I guess. One thing I love about Supre is their $8.50 flat rate for shipping, no matter how many products you buy and how big the parcel is. I've bought way more than this and still only got charged $8.50. If you're buying something under $10 like a headband, of course, I suggest you go to a store, because there is no point paying more for shipping than for the actual product itself, but I ordered $36 worth of product, so it was a worthy investment for me. My order arrived within 7 business days, as my Supre parcels always do, and it was nicely packaged, the brand new products nicely folded and still put into one of the trademark cloth Supre bags you get in stores, which I thought was a nice gift for me as a customer to receive, even though I made the purchase online. They ALWAYS include a bag and make sure they package the product properly so that it's protected and has no chance of being damaged. I'm a faithful customer because they've upheld all this!
I had a gift card to use, so I figured I would shop online as I was quite busy. I purchased a pair of "Coloured Ankle Jeans" in Ruby for $35, with the basic flat rate shipping at $8.50. At checkout, there was also an additional fee of $3.95 due to GST.
Shipping was pretty quick, as it was delivered the following Monday. The pants were of decent quality, as you can't expect too much from stores like Supre. However, I had to exchange them for a smaller size which turned out to be a huge hassle.
After visiting my closest store, the girls working there told me they believed that I could only exchange items purchased from the website by posting the item with some form. I paid the postage fees for both the item to go over and for the item to come back, so the pants were over fifty dollars instead. They do however have a generous 100-day exchange policy and I received an exchange without a hitch.
Unless you are certain of sizing and going to a physical store is too much of a hassle, I wouldn't shop online from here.
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I ordered just a top in a beautiful, vibrant blue colour. It is soft and comfortable and I'm happy with it considering it was only $5. I paid with Paypal and was charged an extra 2%...strange that they charge extra if you pay with Paypal but 2% isn't much - 10c.
My parcel arrived via registered post in 4 business days since placing my order on new years day. It arrived in a satchel wrapped in a black and pink Supre bag which was really nice! I'm glad online customers aren't forgotten and we get the cool bag too.
Overall I am happy with my purchase but I wouldn't be back solely because their clothing doesn't strike my interest. Website browsing was simple, checkout was quick and the experience was great!
Would shop again if there was something I liked, recommended if you like their clothing.