Be aware your returns form is the literally last line of your invoice...at the very bottom of the page, in small font. I completely missed this when sending back my items.
After returning my items I was deducted a restocking fee AND issued a credit note. They should have followed up to see whether I'd like a refund for a credit note - like other reputable stores, not automatically give me what's best for their cash flow.
If you read the poor excuse of a returns form a restocking fee is only charged if you want a refund.
Sales has completely ignored me after issuing the credit note...Even though I've asked three times for a refund instead.
The last thing I want is a credit note, with such poor after sales customer service I will never shop here again.
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After returning my items I was deducted a restocking fee AND issued a credit note. They should have followed up to see whether I'd like a refund for a credit note - like other reputable stores, not automatically give me what's best for their cash flow.
If you read the poor excuse of a returns form a restocking fee is only charged if you want a refund.
Sales has completely ignored me after issuing the credit note...Even though I've asked three times for a refund instead.
The last thing I want is a credit note, with such poor after sales customer service I will never shop here again.