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Good prices and quality items. Inconvenient process for incomplete orders
Ordered a suit in preparation for the increasing number of weddings that were being organised. Delivery was free due to my order being over $40.
Received an order confirmation the same day after paying via Paypal, with my item being marked as shipped 2 days later.
My item arrived in 2 weeks later (probably due to the holiday break).
Unfortunately, it arrived without the stated suit bag, which they could not send separately. Their offered solution was to send the suit back and re-purchase the same suit (which was no longer in stock), which they would check that it included the suit bag, or to send the item back for a full refund.
As i was happy with the suit, i decided to keep it and forgo the suit bag, though i was a little disappointed with not receiving a complete order and the service offered.
Nevertheless, my past purchases with Asos have always been generally trouble free, so i would purchase from them again.
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Received an order confirmation the same day after paying via Paypal, with my item being marked as shipped 2 days later.
My item arrived in 2 weeks later (probably due to the holiday break).
Unfortunately, it arrived without the stated suit bag, which they could not send separately. Their offered solution was to send the suit back and re-purchase the same suit (which was no longer in stock), which they would check that it included the suit bag, or to send the item back for a full refund.
As i was happy with the suit, i decided to keep it and forgo the suit bag, though i was a little disappointed with not receiving a complete order and the service offered.
Nevertheless, my past purchases with Asos have always been generally trouble free, so i would purchase from them again.