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I bought an orthopedic mattress from this site which cost me 400 down from 800. I am very pleased with the product. However the delivery time was quite a hassle. They needed to 'make' the bed. At least customer service was prompt. Shipping took at least 10 weekdays, which was sort of annoying since I needed a bed asap.
Good product with warranty, average website experience
Item purchased : Mattress (Size double) The product received met my expectations and it also came with a 10 year warranty. I was notified via email of my order confirmation. Delivery took 2 weeks which was a little longer that I'd prefer but was still within the time frame promised by the company. I was able to arrange for weekend delivery at an allocated time. The delivery person called 10 minutes before arrival and carried the mattress all the way to the top floor and was friendly. I found that it was quite hard to browse around the website, especially for someone who was just shopping around. The description of the products do not explain how an item would differ to another. For eg; 3 coil technology / 5 coil technology. The phone service however was great. I didn't have to wait long for someone to pick up the phone. I called 3 times and the staff members were always helpful.
Absolutely faultless service. I called and paid for a queen sized bed and to my delight it was delivered promised delivery on the same day - and, just to add to my surprise I was delivered a bed that was superior to what I had ordered. I was told that rather than disappoint me and say they were out of stock, they chose to fulfill the order and send me a bed valued at over $200 more than my original order. Amazing! Totally unexpected and I can't get over the sensational customer service. So rare these days. Thank you beds online. You have a customer for life!
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Shipping took at least 10 weekdays, which was sort of annoying since I needed a bed asap.