BIG W online allows you to find your local BIG W store, and to shop online. Find your favourite brands at everyday low prices including LCD TVs, iPods, PS3, Baby Furniture, Coffee Machines, Outdoor Furniture and more. Live big for less at BIG W.
Big W were advertising a Toy sale and I have two godsons I needed to buy for. I hate battling crowds , so for this to be online was a treat. I got two great toys for a remarkably cheap price and delivery came within 2 weeks. I could also choose an option of Christmas delivery but chose to get them early. It was a pleasant ordering experience and a site I will try again in the future.
I placed an order through the Big W website for some stationery items and books that I had seen on sale. The sale was a great find and I found that I easily reached and exceeded the $40 total required for me to "click and collect" the order.
I received a text message 4 working days after placing the order informing me that they were experiencing some delays with click and collect orders. I wasn't at all fussed by the delay, but I was really pleased that they kept me informed.
I then received a text and confirmation e-mail 3 days after that, on a Saturday, to inform me that my order was ready to be collected.
When I went to the store, picking up the order was a really simple process and the parcel was very well packaged. Far better than I had expected for a store pick up.
I was really happy with the service I received from Big W and I found their "click and collect" service really simple to use. I would happily recommend it to others.
I placed this order after buying some books that were on sale on the Big W website and concluding that the sale was so good, I needed to go back for more by placing a second order the following day.
The order process was easy and I was able to pay for the order straight away using Paypal.
The order arrived in store a little under 2 weeks from the time I placed the order and as it was over $40, I was able to use their "click and collect" service.
The pick up process was simple, I just needed to show my ID at the layby counter to pick up the order. The order was really well packed with all the books surviving the trip well.
I am really happy with this purchase. I think Big W's click and collect service is really easy to use and a great alternative to paying for postage.
23 days for my order to arrive from a third party. Not the greatest experience
Ordered a WiiU game to be delivered. i had the choice of in store pickup or to have it delivered, with a wide range of payment options. for my purchase, both options were free, so i chose to have it delivered for the convenience
i was sent an invoice the same day and not long after, my order was marked as shipped - there were no further order details nor tracking details
a week later, not having received my item, i decided to call their help centre to enquire about my order. i was told to wait up to 12 days to allow for my order to arrive, and if it had not done so by then, i could call up again
12 days later, still no delivery, so i called again. as Big W had not sold me the game (seems they were selling the game on behalf of a third party), they advised me that they would follow up on my order for me. i was also offered the choice of a refund, but i preferred to have my game.
several days later i received an email from Big W on behalf of the company stating to please allow up to a total of 20 days for my item to arrive, due to Australia Post delays, and if i still had not received my item by a specified date, to call the company
again, my item did not arrive by the specified date, so i called the number provided. no-one answered my calls, despite calling on numerous occasions at different times, so i left a message.
happily, i did receive an unexpected follow up call and the representative arranged for a replacement item to be sent to be via Express Post.
My game finally arrived the next day.
Overall, although i did receive my game in the end, i found the whole process quite disatisfactory and somewhat frustrating. being told that i would have to wait over 20 days for "local delivery" is very poor and the lack of tracking also proved an issue
i'm not sure i would buy from Big W again, but i guess i cant hold them at fault, as they were selling on behalf of a third party. i can't recommend them, but also can't fault them. i'm sitting on the fence for this one
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