I use Coles online for a large monthly shop, the delivery came on time, all items ordered were delivered and I received some free samples. Coles always makes it easy and hassle free for me to get my grocery shopping done.
I shop regularly with Coles online, this order was delivered 15 mins early and the driver was pleasant , helpful and all my items were in perfect condition.
Coles Online is a user friendly website, perfect for time poor customers. The shopping basket remembers your purchases even if you stop shopping for a day or so, in this way it is an ideal digital shopping list.
Coles offer a variety of delivery timeslots and, unlike Safeway, the prices vary based on the time you would like the shopping delivered. This means the service can cost as little as $8. My only disappointment was that my delivery on this occasion arrived a good half an hour AFTER the two hour timeslot selected, without apology or explanation. That said, the driver was courteous and carried the items right to my kitchen bench.
Coles online shopping can be an absolute life saver, especially if you have young children and find it hard to get out of the house, do the big weekly shop and still manage to keep everyone calm at the same time! Sometimes though, it is not so helpful and items are left out from orders, entire bags are missing, healthy/fat free items are replaced with full fat items and then there are the items that are out of stock all together. On top of that, you have to decide whether to risk your fresh fruit, veg and meats on a complete stranger packing your shopping. Too many times I have received meats and deli goods that are a day out from their used by dates, under ripe fruit and mushy vegetables.. this all defeats the purpose of the "convenient" online shop as you end up having to go in anyway! Shipping is always pretty good though (being in the 2 or 3 hourly time frame you choose to reserve) and only once have I had a late delivery which was about 20mins overdue. The foods items are always very cold and packed well and most of the time the delivery men and women are lovely. I shop at Coles online when I am time poor or when I just plain can't be bothered and I would say that most of the time I am happy with it, but like everything it does have it's ups and downs.
I tried click & collect once. Personally I find it easier to physically shop at Coles rather than click & collect or delivery as I live close to one and don't buy a lot of groceries. The click & collect option sounds useful for families with young children so a trip to the supermarket won't take a long time.
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