I have ordered from Coles Online several times this year due to having had a baby and it being difficult to get out to the shops. I continue to be disappointed with this service and have now chosen not to use them again. On this particular occasion I ordered a FVSalad ComboBox(Jumbo) $60rrp which they advertise online only to receive an "out of stock" email just hours before the expected delivery time. Considering this was over 80% of my order and all my Fruit & Veg for the week, I was extremely upset. The only positive I can say about this situation was that I was able to cancel the order and the Customer Care team is wonderful to deal with.
I have had a similar problem with their F&V boxes in the past when they simply forgot to deliver it. They offered me a credit but as again it was my full F&V order for the week I said that wasn't good enough so they delivered it later that night with an apology gift.
As I said, their Customer Care team is fantastic, but the service itself and the fact that they are always missing stock, along with prices being significantly higher than instore, plus delivery, it's just not worth it.
"I'm a little disappointed there is no more free deliveries for orders under $200 but I still love the quality of their clothing. I got a p..." Read More
"I've been collecting the Lunar New Year stamps for many years and their zodiac sheetlet is always hard to get. Went to about 3 Australia P..." Read More
"I needed a white crop top to wear underneath a Wizard of Oz style costume, so I went straight to Supre for basics. The top was $12 plus sh..." Read More
"I bought their cleanser and exfoliating swipeys since my last order was such a great experience and success. I love Zoe's range of skincar..." Read More
I have had a similar problem with their F&V boxes in the past when they simply forgot to deliver it. They offered me a credit but as again it was my full F&V order for the week I said that wasn't good enough so they delivered it later that night with an apology gift.
As I said, their Customer Care team is fantastic, but the service itself and the fact that they are always missing stock, along with prices being significantly higher than instore, plus delivery, it's just not worth it.