I order my monthly shop through Coles online, this order was scheduled to deliver on a Saturday morning. The order arrived on time and no groceries were missing. The ordering process is quite easy but the website design is a little stale. Recommended for convenience and larger shops.
This months grocery shop encountered some difficulty, I received a text message saying my order would be delivered 60mins late and when it arrived, I was missing 2 goods. Despite this, after doing my monthly shop at Coles online for the past 18mths , this is the first time I have encountered such problems. Still recommended.
I do my regular grocery shop online with Coles and find them very reliable. I like that the specials can be shopped online via their catalogue and you can choose whether you want certain items substituted or not. On this occasion my order was delivered within the time reserved and I also received free food samples. I highly recommend Coles.
I have ordered from Coles 4 times, and had different results each time.
The first and second, everything was perfect.
The third, the order arrived late, the vegetables were half the estimated weight and rotting, and some parts of my order weren't included but I was still charged. I sent an email to customer support, and received a reply almost immediately giving me a credit for the delivery fee/vegetables/missing items.
The fourth, I found that only half the promised credit had been received. I sent another email, and this was rectified, but still quite annoying. All the items in this order were perfect. Delivery was an hour late, but I did receive a call warning me and asking if I had any issues.
Overall, this is a great service. It's really cheap to get it delivered, and is a giant time saver. I'd suggest not planning to cook with your delivery straight away though, in case you do encounter issues.
Also, the item substitution service is great - if they don't have something, they'll pick the closest option and charge you for the cheaper. It's good to note, however, that this does not apply to alcohol or tobacco. Many of the wines I've ordered have not been in stock, and they just didn't charge me for them.
I injured myself quite badly recently and couldn't walk to the store for awhile. That's when I discovered the wonders of Coles Online.
The organised lists of everything are fantastic. You can compare prices, and set the list to show the lowest total price or price per kilo.
The best thing was the lovely girl who delivered the goods. She was courteous and friendly, and I wanted to adopt her!
Unfortunately, some of the vegetables and fruit was a little lacking in quality. Coles has a policy of 100% satisfaction guaranteed, but I really don't think I would want to spend the time and effort to call them to ask for a replacement for $2 worth of bananas and a pack of faulty snowpeas. Also, the delivery charge is quite steep, especially given that every delivery saves coles shop space etc.
But overall, if you are in a bind, or short on time, and you need a delivery, Coles is great.
The site is also helpful for making shopping lists and purchasing decisions without the distraction of the real Coles environment.
I do a monthly shop with Coles Online, they always deliver within the selected timeframe, my only gripe is that they sometimes forget an item or two, or I end up with a few items I didn't order them. A simple email to their customer service team fixes it and they apply a credit. Overall very convenient.
I have used Coles Online on occasion when I'm having a busy week. It is an excellent solution to traipsing the shopping aisles when you have too much else to do. There are many delivery times available and the delivery drivers are prompt as well as friendly. They are happy to carry the groceries into your home for you. One fact you may want to consider is that you can only receive your order is someone is home to answer the door. The products have always been fresh and there is a replacement service if what you have requested is unavailable. Most of the products are delivered in biodegradable bags which you can use for your compost bin if you choose to.
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