Dell Australia offers Laptops, Ultrabooks™, Tablets PCs, Desktops, Monitors, Servers, Storage, Printers and Computer Accessories for all of your home or small office needs.
I purchased this refurbished monitor from the factory outlet area of the website for $189 delivered which is a great price for the monitor.
The monitor arrived at my house, when I got home 5 mins later I saw the note in my mailbox. Because of this I would have to wait another day even if I wanted to collect it, which I couldn't as the depot was miles away!
The shipping company was just a straight up pain, especially because of the requests Dell gave them, such as no change of address or unattended delivery.
I got the monitor the next day and opened it up only to find it split in-half. I immediately called them and reached their (terribly hard to understand) call centre, they wanted to give me a refund. I refused, stating my rights to get a replacement.
Anyway, several unreturned phone calls later I get an email address after having to call them back around 3 times. This person on the other end of the email was insisting that I would not be receiving a replacement of any kind because I stated my ACL (Australian consumer law) rights. We ended up settling on a replacement refurbished model. This took 1 week from the time I got the faulty monitor!
I recieved it today and am yet to send the other one back to them. Even better, I actually recieved a brand new one! So I'm very happy, the monitor is awesome!!
Customer service is terrible and unreliable.
Shipping is fast but annoying.
Pricing is great on the outlet site but still a lot more expensive than other brands :P
Only 1 year warranty on outlet items (new or refurbished) and I wouldn't really want to have to deal with them!
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The monitor arrived at my house, when I got home 5 mins later I saw the note in my mailbox. Because of this I would have to wait another day even if I wanted to collect it, which I couldn't as the depot was miles away!
The shipping company was just a straight up pain, especially because of the requests Dell gave them, such as no change of address or unattended delivery.
I got the monitor the next day and opened it up only to find it split in-half. I immediately called them and reached their (terribly hard to understand) call centre, they wanted to give me a refund. I refused, stating my rights to get a replacement.
Anyway, several unreturned phone calls later I get an email address after having to call them back around 3 times. This person on the other end of the email was insisting that I would not be receiving a replacement of any kind because I stated my ACL (Australian consumer law) rights. We ended up settling on a replacement refurbished model. This took 1 week from the time I got the faulty monitor!
I recieved it today and am yet to send the other one back to them. Even better, I actually recieved a brand new one! So I'm very happy, the monitor is awesome!!
Customer service is terrible and unreliable.
Shipping is fast but annoying.
Pricing is great on the outlet site but still a lot more expensive than other brands :P
Only 1 year warranty on outlet items (new or refurbished) and I wouldn't really want to have to deal with them!