I recently placed a purchase for some scrabble letter mugs. I needed to speak to customer service about the purchase, however I tried calling their customer service number, which directs you to an third party answering service. I left multiple messages and did not get my call returned. I also tried emailing several times, but it took 5 days before someone replied to my email.
Although the price of the item was cheapest that I could find online, the customer service experience was so poor I ended up cancelling my order. Which also took time as I couldnt get in touch with a person in customer service.
I wouldn't recommend this site unless the item is cheap enough for you to forgo the customer service (ie: being able to speak to a person that acutally works for at Dstore.com not just an answering service and delays in getting this item delivered.
I ordered 3 items of clothing all of which were in stock at the time of my order and received a comfirmation that that my order was recieved, that all the items were in stock and delivery would be in 2 - 3 weeks. After 3 weeks I sent a query about the delay and got back reply claiming that all 3 items were in stock when I began the order but all stock of all 3 items were sold in the few seconds it took to email the order in. Then the order was mis-placed somehow! I immediately requested a refund but after a week nothing has arrived so I have requested again
My experience of d-store was terrible after mistakenly sending me a confirmation of an item they didn't have in stock, I was given the option of a refund or waiting for more stock to arrive, I opted to wait for my stock to arrive. The shoes were the wrong size as they were European and their conversion chart was wrong, when I asked for a return and refund (as they had already sold out of my actual size, I was told that they didn't provide refunds for CHANGE OF MIND!! I explained that their shoe size chart was wrong that under Australian law I was entitled to a refund but they have ceased to contact me and I have since read multiple bad reviews online, DO NOT PURCHASE FROM THEM!!
I have never been treated with less respect by any retailer - they simply do NOT care about you.I would not shop here again under any circumstances.Ever.
I ordered an expensive watch for my wife from them after speaking to someone who seemed pretty above board and assured me it would be with me in 10-12 days. 7 weeks later still waiting. I also ordered a pair of shoes at the same time and they arrived about 3 weeks later - however since then my watch has been stuck in Customs in Perth. For 4 weeks they have done nothing at all to release it - after it was there a week I called and emailed to ask for a resolution. They have not responded to a single of the twice a day calls I have placed since then (they have a message answering service so in my experience you never have the opportunity to speak to anyone from Dstore and they never call back) - I have emailed at least a dozen times and had a couple of totally non committal responses.
They simply do not care about their customers - If it was a hundred dollar item I would simply give up but this is a very expensive watch which I may never end up receiving....
I purchased 3 Vera Bradley bags from DStore as a gift to a relative who lives overseas. However, I was informed by DStore that they sent the wrong item. I asked if they could offer a financial compensation, as the mistake was made by DStore staff and not by myself as a customer. The wrong item sent was significantly of less amount than the purchased item. DStore didn't even give the courtesy to give a store credit based on the differences, only refunding the shipping cost. I am not impressed with their attitude, as it was very clear that DStore broke the contract by sending me the wrong item. As someone who have purchased many items online, this was the worse online shopping experience EVER - worse than ebay. I am now in the process of consulting with Consumer Affair as I do not have confidence with DStore. AVOID AND PURCHASE YOUR ITEMS FROM A LEGIT ONLINE STORE.
I ordered some t shirts which were more expensive than David Jones. Dstore cancelled the order and offered a refund via PayPal. They did not send the money to PayPal,so paypal will not send the money to me.Neither can I use the PayPal resolution centre because it is deemed to be an incomplete transaction. There is a bureaucratic loophole here which leaves the customer in a quagmire of shirkeb responsibilities by both dstore and PayPal. Be warned, this is not an isolated case.
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I also tried emailing several times, but it took 5 days before someone replied to my email.
Although the price of the item was cheapest that I could find online, the customer service experience was so poor I ended up cancelling my order. Which also took time as I couldnt get in touch with a person in customer service.
I wouldn't recommend this site unless the item is cheap enough for you to forgo the customer service (ie: being able to speak to a person that acutally works for at Dstore.com not just an answering service and delays in getting this item delivered.