hock would not shop at Digital World International (DWI Cameras) again.
Digital World International
I purchased a Samsung Galaxy Note 3 mobile phone from Digital World International of Hong Kong (Dwidigitalcameras.com.au) on 11.04.2014. This mobile and my subsequent dealings with DWI have been a disaster. From the start, the mobile was not able to switch between 3G and 4G networks. I contacted them via their website and they asked me to troubleshoot which I did without success. They then told me to send the phone back to them. They returned it several weeks later and told me that it was fixed. But this was only the start of the problems.
Randomly, incoming calls could not be answered because the screen froze. I contacted them. Again we went through the troubleshooting exercise without success. Again they asked me to send it back to them. They returned it after several weeks and assured me that the problem was fixed. However within two days the problem occurred again. I send it back. They returned it after several more weeks and said it was fixed 100%. The problem re-occurred and we went through the same thing. This time they claimed to have replace the motherboard. Before I got the phone back I asked them for a refund as I had realised by then that it was unfit for purpose. They offered me only AUD$225.50 which I rejected because I had purchased it for AUD$622.!!
The phone came back and within a few days I realised that there is now a signal problem with the phone which prevents me from receiving some incoming calls and making some outgoing calls. To prove that the fault is with the phone, I moved my SIM card to another phone and I didn't have the problem. Today, I have complained to DWI about this problem as well.
The end result is that I have not had a satisfactory mobile for 10 months. I have had the inconvenience of having to contact DWI on numerous occasions and of having to send and collect the phone, each time being assured that it has been fixed, only to find that problems continue.
In the circumstances, I regard the so-called refund which they offered as an insult. It is obvious that DWI treat their customers very poorly. I strongly advise that you do not deal with them.
Arco would not shop at Digital World International (DWI Cameras) again.
No Warranty Service, Don't take the risk!
Bought a Phone, Battery wasn't working correct. The fix took 2 months, but when it came back the sim card wasn't recognized after one day! Had to send it back again! Now after three months I am still waiting for my phone!
Contact only go's through email, no phone numbers, they don't care about anything you say, they just keep saying one more week, one more week. Everything get's send back to Hong Kong, which takes ages as well.
I will never take the risk again and buy from this company, I recommend you won't either! There are plenty other good deals out there, maybe there just a bit more expensive, but well worth it!
D.Taylor would not shop at Digital World International (DWI Cameras) again.
wrong plug
Ordered a wireless charger for my nokia and it arrived in Australia with a plug for the UK on it. Emailed the company and as I read it they claim the item ships with an adapter for Aus. No it did not. I had to go buy an adapter to use it. Not Happy at all.
samy would not shop at Digital World International (DWI Cameras) again.
beware
First item was good. Next item, paid straight away, had no communication why item not sent.
Is it because not in stock? are they going to send a seconds item? I wouldnt expect this company to take responsibility for warranty despite the the promises
Merlict would not shop at Digital World International (DWI Cameras) again.
Disastrous
Ordered a Samsung Galaxy note at what seemed like an excellent price - charged to credit card. Was informed several weeks later that I would have to make an additional payment of $30 above the agreed price, or the order would be cancelled.
Very slow email responses, would not recommend at all
spazroboman123 would not shop at Digital World International (DWI Cameras) again.
TERRIBLE SERVICE
WHAT AN OUTRAGE... you would think that a company would only sell what they have in stock or at least notify the customer if what they ordered will have a delay but not with DWI. They didn't notify me until i chased them up multiple times. After i did they only offered express shipping which they should have been given when the dispatch time is more than three days regardless. They are asking me to wait another 3 days so in total of 6 before my order is even shipped. No compensation was even offered. Definitely the last time i will order from DWI.
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Randomly, incoming calls could not be answered because the screen froze. I contacted them. Again we went through the troubleshooting exercise without success. Again they asked me to send it back to them. They returned it after several weeks and assured me that the problem was fixed. However within two days the problem occurred again. I send it back. They returned it after several more weeks and said it was fixed 100%. The problem re-occurred and we went through the same thing. This time they claimed to have replace the motherboard. Before I got the phone back I asked them for a refund as I had realised by then that it was unfit for purpose. They offered me only AUD$225.50 which I rejected because I had purchased it for AUD$622.!!
The phone came back and within a few days I realised that there is now a signal problem with the phone which prevents me from receiving some incoming calls and making some outgoing calls. To prove that the fault is with the phone, I moved my SIM card to another phone and I didn't have the problem. Today, I have complained to DWI about this problem as well.
The end result is that I have not had a satisfactory mobile for 10 months. I have had the inconvenience of having to contact DWI on numerous occasions and of having to send and collect the phone, each time being assured that it has been fixed, only to find that problems continue.
In the circumstances, I regard the so-called refund which they offered as an insult. It is obvious that DWI treat their customers very poorly. I strongly advise that you do not deal with them.