eGlobaL offers a huge range of digital cameras, camcorder, video camera, digital SLR camera, lenses, compact camera at competitive prices. Shipped to Australia wide and fast delivery.
sjja would not shop at eGlobal Digital Cameras again.
ZERO STARS - Worst retail experience in YEARS, charged 4 times, abysmal service
I was amused that eGlobal sent me a note asking me to review my 'experience' with them as a 'valued customer'. I certainly did not feel 'valued' in my order and will never order from them again. My credit card was charged FOUR (4!!!!!!!!) times for my lens (a total cost just under $4000 AU). To make matters worse this happened late Friday on the last weekend of the Australian financial year. EGlobal blamed their processing company WorldPay and neither of them did anything to sort out the problem over that weekend. The costs came very close to maxing out my credit card limit and thus I wasn't able to buy anything in the sales that weekend in retail shops in Sydney. This was hugely inconvenient and effectively caused me to lose money as I'd been planning some big purchases. By the time the issue was sorted out (days later) the items I wanted were, of course, full price again.
eGlobal told me the money that had been charged those 4 times was only 'held' (not processed) but my bank disagreed and told me the money had been fully requested 4 separate times. The BANK (not eGlobal or WorldPay) cancelled three of the transactions for me. Then eGlobal/Worldpay ignored my instructions to process the one remaining transaction and cancelled it and then re-charged. This made me even more angry as there was then absolutely no reason for them to have held that huge amount on my card over that whole weekend. I'm lucky our family card has a good limit - many people I know would have been overdrawn with that amount and be facing bank charges.
eGlobal never replied to my last email to them, never apologised for the problem, did not offer me anything (not looking for something financial here, just any token to show they appreciated the difficulties they'd created for me) and I never received any follow-up at all from them until the form letter asking me to place this review.
Really, that last request just made me laugh. I had been planning to get onto social media and warn people to beware of overcharging and lack of customer service, but I might not have gotten around to it without the reminder from eGlobal. Lol. Hey, I wonder if they'll give me the $8 voucher they offered for the review? :) Not that I'd ever be using it!!!!
Amazingly after all this the lens was ok (thank God!) and it arrived quickly. However, given the stress this experience caused and the fact they did very little except blame WorldPay I give them the worst possible rating. It's a shame I can't give 0 stars as 1 is really too much. The pricing was also obviously 0 stars...the listed price was great, but the amount I was charged and the fact that MY BANK fixed it or the overcharged amount would have gone through makes it horrible. The shipping was actually good, but as the experience was so poor overall I feel I can't rate that as it'll bring the average up, which is not an accurate representation of my experience. I recommend you buy from Camera Paradise instead (they've always given great customer service and I've never had any issues with them - only reason I didn't buy from them this time was they didn't have the 100mm 2.8 macro in stock).
As a last comment, my bank advised me to cancel my credit card and get a new one to make sure they don't try to put fraudulent charges on the card in future. So, yeah, my bank doesn't seem to think they're worthy of any stars either.
I'll never darken your door again eGlobal, but thanks for your review reminder - I'll have to make sure I copy this text onto multiple other review sites.
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eGlobal told me the money that had been charged those 4 times was only 'held' (not processed) but my bank disagreed and told me the money had been fully requested 4 separate times. The BANK (not eGlobal or WorldPay) cancelled three of the transactions for me. Then eGlobal/Worldpay ignored my instructions to process the one remaining transaction and cancelled it and then re-charged. This made me even more angry as there was then absolutely no reason for them to have held that huge amount on my card over that whole weekend. I'm lucky our family card has a good limit - many people I know would have been overdrawn with that amount and be facing bank charges.
eGlobal never replied to my last email to them, never apologised for the problem, did not offer me anything (not looking for something financial here, just any token to show they appreciated the difficulties they'd created for me) and I never received any follow-up at all from them until the form letter asking me to place this review.
Really, that last request just made me laugh. I had been planning to get onto social media and warn people to beware of overcharging and lack of customer service, but I might not have gotten around to it without the reminder from eGlobal. Lol. Hey, I wonder if they'll give me the $8 voucher they offered for the review? :) Not that I'd ever be using it!!!!
Amazingly after all this the lens was ok (thank God!) and it arrived quickly. However, given the stress this experience caused and the fact they did very little except blame WorldPay I give them the worst possible rating. It's a shame I can't give 0 stars as 1 is really too much. The pricing was also obviously 0 stars...the listed price was great, but the amount I was charged and the fact that MY BANK fixed it or the overcharged amount would have gone through makes it horrible. The shipping was actually good, but as the experience was so poor overall I feel I can't rate that as it'll bring the average up, which is not an accurate representation of my experience. I recommend you buy from Camera Paradise instead (they've always given great customer service and I've never had any issues with them - only reason I didn't buy from them this time was they didn't have the 100mm 2.8 macro in stock).
As a last comment, my bank advised me to cancel my credit card and get a new one to make sure they don't try to put fraudulent charges on the card in future. So, yeah, my bank doesn't seem to think they're worthy of any stars either.
I'll never darken your door again eGlobal, but thanks for your review reminder - I'll have to make sure I copy this text onto multiple other review sites.