GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
Needed more eau de toilette spray so checked GraysOnline as I'd purchased from them before. Sure enough, the prices were great again! So on February 6 I ordered 1 x 100ml Adidas Deep Energy E de T. Delivery was swift, arriving February 9. I received email updates with delivery information. The E de T smells good and the price was super low. Very happy!
On March 1 I bid on and won a 12 bottle case of 2012 Goose Chase Chardonnay from Margaret River. Communication was perfect: confirmation I had won the auction, invoice, advice of despatch, automatic tracking advice from the carrier. The total price I paid, including delivery and buyer's premium, worked out at $5.30 per bottle..........and the wine is excellent!
rom Grays Online. Delivery delayed, no response as to why. Eventually received a notification that the goods had been delivered to a newsagent 25 km away & I was required to collect them from there within 5 days or they would be destroyed. Wasted hours trying to get a more satisfactory response. Received a further notification that the goods had been sent to another random address 8 km from my home. Finally received agreement that the goods would be delivered to me, but this never happened. Grays backtracked and claimed that delivery had been attempted at my home so they wouldn't be making any further attempt at delivery. I can prove that no such attempt was made, but the Grays "customer service" representative alleged that I, my partner, my mother, my children and 2 trusted employees were all lying; and she believed a delivery driver who would never lie. A total nightmare. I now have to spend countless more hours making a Fair Trading claim thanks to Gray's failure (refusal) to execute the most simple task. Incompetent? Absolutely. But this went beyond that and into fraud. Avoid these scamsters at all costs. It is just not worth it.
"I placed an order for 18 kilograms of cat food during a great sale PetBarn were having. The website was really easy to use and it was easy..." Read More
"My order for 5 ink cartridges for my HP printer was at my door in two days! Inkjet's prices were excellent and their processing time could..." Read More
"There are many health supplements and natural beauty products that are not available in Australia and/or are about double the price. I've..." Read More
"Items for soap making were required so we were fortunate to find this company. We ordered some jasmine speciality fragrance, coconut oil a..." Read More
"This company stocks a good range of products for soap making. On June 11 we ordered some coconut oil and kaolin clay at a very fair price...." Read More
Greys have refused to support the product even though the fault is inherent in the laptop.
No help from Grey's better off buying elsewhere.