GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
Needed more eau de toilette spray so checked GraysOnline as I'd purchased from them before. Sure enough, the prices were great again! So on February 6 I ordered 1 x 100ml Adidas Deep Energy E de T. Delivery was swift, arriving February 9. I received email updates with delivery information. The E de T smells good and the price was super low. Very happy!
On March 1 I bid on and won a 12 bottle case of 2012 Goose Chase Chardonnay from Margaret River. Communication was perfect: confirmation I had won the auction, invoice, advice of despatch, automatic tracking advice from the carrier. The total price I paid, including delivery and buyer's premium, worked out at $5.30 per bottle..........and the wine is excellent!
rom Grays Online. Delivery delayed, no response as to why. Eventually received a notification that the goods had been delivered to a newsagent 25 km away & I was required to collect them from there within 5 days or they would be destroyed. Wasted hours trying to get a more satisfactory response. Received a further notification that the goods had been sent to another random address 8 km from my home. Finally received agreement that the goods would be delivered to me, but this never happened. Grays backtracked and claimed that delivery had been attempted at my home so they wouldn't be making any further attempt at delivery. I can prove that no such attempt was made, but the Grays "customer service" representative alleged that I, my partner, my mother, my children and 2 trusted employees were all lying; and she believed a delivery driver who would never lie. A total nightmare. I now have to spend countless more hours making a Fair Trading claim thanks to Gray's failure (refusal) to execute the most simple task. Incompetent? Absolutely. But this went beyond that and into fraud. Avoid these scamsters at all costs. It is just not worth it.
"I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails,..." Read More
"On February 27 I ordered two packs of Tepe Interdental Brush Yellow 0.7mm Pack of 8 0.7mm from eChemist in UK. I received almost immediate..." Read More
"We bought $7500 worth of flooring, and paid $300 delivery. We were assured by staff and the delivery service that we would be called 30 mi..." Read More
Greys have refused to support the product even though the fault is inherent in the laptop.
No help from Grey's better off buying elsewhere.