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Harvey Norman Reviews

Is this your store?
4.1 from 29 reviews
27 out of 29 reviewers would shop here again
About Us:
Harvey Norman, Australia’s leading retailer has a huge range of products now available to buy online. Choose from computers, laptops, TVs, iPods, cameras, bedroom and lounge furniture, bed linen, mattresses, baths, spas, tiles, rugs, flooring, outdoor furniture and more from our online store to take care of all your online shopping needs.

29 Reviews from our Community

Overall Review Summary
13
2
1
1
Individual Review Summary
Service:
3.9
Shipping:
3.9
Pricing:
4.2
Warranty:
4.1
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Date Posted:
Ordered On: 25/03/2015
4
Overall Rating
Service:
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N/A
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N/A
marlie29 would shop at Harvey Norman again.
Easy online shopping
As my old laptop bag is getting old, I was looking at several alternatives.

It came out harvey norman had the best price and a decent looking laptop bag.

The online shopping process itself is pretty easy and another plus point is that you can do online purchase without paying any shipping fee when you can pick it up from any store.

The only thing I don't particularly like about Harvey Norman's online shopping is that they send you too many emails after the purchase.

Personally, I find this annoying as I have received 5 emails which are :
1.Email of my payment
2.Order confirmation
3.Notification of order collection
4.Tax Invoice
5.Rate item
6.Rate your online shopping experience

I believe the first 4 emails are pretty normal and straightforward, but I don't think sending 6 emails for purchase of one small item is still ok in this case.

Date Posted:
Ordered On: 25/09/2014
4
Overall Rating
Service:
Shipping:
N/A
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N/A
shopreviewer would shop at Harvey Norman again.
Easy to use website
Ordered Sandisk Cruzer 8G USB on special for $3.00 online. In store price $9.95.

Opted for the "Click and Collect" option and the order was ready to be picked up the next day.

Everything very easy and straight-forward. The only complaint would be there wasn't any signs or instructions of where to go for "Click and Collect" so I queued up at the check-out only to be told to go to the electronic department. Got the item and then had to queue at the check-out again.


Date Posted:
Ordered On: 13/08/2013
4
Overall Rating
Service:
Shipping:
N/A
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Warranty:
N/A
marlie29 would shop at Harvey Norman again.
time consuming
I was looking for wireless duplex printers around and I found that Harvey norman has the best deal for the printer that would be perfect for me..

so I chose brother HL-2270DW printer and found they had the best deal at that time, however the item was not ready anywhere in Sydney! :(

so I have to wait for a bit, was thinking if they are going to order it..it might take me like a week or two

but it was taking me waaay longer than that..moreover i kinda needed the printer urgently as my old printer is not working anymore during the waiting period (it was working just fine before I ordered the new one)

I kinda regretted my decision to bought it online, as it was a lot more convenient to get a raincheck from them..

but overall, I am satisfied with the service and everything else
it's just time consuming to wait for items that aren't available yet..

Date Posted:
Ordered On: 22/02/2013
3.7
Overall Rating
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N/A
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T_double_U would shop at Harvey Norman again.
Okay price
On the 22/02/2013 i ordered a 'Philips Nose Ear and Eyebrow Trimmer' and a '12 Pack of Philips Powerlife AAA Alkaline Batteries' from Harvey Norman online.

Today i received an email notification that my order was ready for pickup,when i arrived and managed to get hold off a staff member they looked a little confused as to what to do when i handed them the invoice,after 5-10 minutes out the back they couldn't find my order and just picked my order off the shelf in front of me lol,seems obvious my order wasn't actually set aside like it should've been,not very 'professional' hey Gerry??

Date Posted:
Ordered On: 1/12/2012
4
Overall Rating
Service:
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N/A
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N/A
Joshysnan would shop at Harvey Norman again.
Reasonably straight forward transaction
Ordered some ITunes cards that were an advertised special, which worked out to a 25 per cent discount. The local store supposedly had no stock, so I simply ordered via the online store. It's usually a reasonably pain-free experience, though the site can be a bit slow when it has heavy traffic.

Later that same day (within a couple of hours) I received an email letting me know my order was ready to collect from the local store.

The only real complaint I had with the whole transaction was the time it took to get served in the store to collect them. Not unusual at my local store though.

As my transaction was made through the online store, my rating is for there, not the local store.

Date Posted:
Ordered On: 8/11/2012
4.3
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N/A
Blue5 would shop at Harvey Norman again.
Dishwasher delivered safe and sound!
I bought a Bosch dishwasher online with HN - the closest store contacted me within 2 hours to organise delivery and I had it the next day! HN gets bad press on prices but it has always had reliable, quick service.