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Harvey Norman Reviews

Is this your store?
4.1 from 29 reviews
27 out of 29 reviewers would shop here again
About Us:
Harvey Norman, Australia’s leading retailer has a huge range of products now available to buy online. Choose from computers, laptops, TVs, iPods, cameras, bedroom and lounge furniture, bed linen, mattresses, baths, spas, tiles, rugs, flooring, outdoor furniture and more from our online store to take care of all your online shopping needs.

29 Reviews from our Community

Overall Review Summary
13
2
1
1
Individual Review Summary
Service:
3.9
Shipping:
3.9
Pricing:
4.2
Warranty:
4.1
Date Posted:
Ordered On: 6/06/2015
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Harvey Norman again.
Webstore not 100%, but good service and quick turnaround times
Ordered a small camera case, with pick up in store.

They have an online chat service, who can assist with enquiries. As i wasnt sure of the internal size of the case i asked for assistance (the website had dimensions but didnt specify if it was internal or external).

The dimensions on site and what i was advised by the assistant didnt match, so i was advised to go in store and check it out for myself. Not the greatest experience, but at least they tried.

My order was confirmed the same day and was notified via email that it was available to pick up from my selected store the same day. Excellent turnaround time. I picked it up in store the next day, only requiring my name and ID to pick it up.

There was a slight wait to pick it up, as there was only one assistant who was serving, but i wasnt in a rush.

Overall, a good experience, considering Harvey Norman is only starting to build and develop its online presence. Quick turn around time for my order to be prepared and available, which was great, but this may be store dependent.

Happy to purchase from Harvey Norman again.

Date Posted:
Ordered On: 7/06/2015
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Harvey Norman again.
Some good sale prices for next gen games
Ordered NBA Live 14 for XB1 for pickup at my local Harvey Norman

Prices on sale are quite competitive and come around every now and then if you keep an eye out for it.

My order was available for pickup the same day of purchase, but as i was unavailable to get it that day, i picked it up the following week.

Pickup was an easy process and only required my ID.

Happy to buy from Harvey Norman again.

Date Posted:
Ordered On: 7/08/2015
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
reptile would shop at Harvey Norman again.
Some deals to be had, HN online is definitely improving
Ordered a USSB stick for free pickup at my local store

I received a confirmation email of my order the same day and another email, confirming that my item was available to pick up a few hours later.

I picked it up the next week, only requiring to show my Order ID and ID.

Overall, a quick and smooth experience

The main thing that i find a little annoying, is that you provide your contact details (eg. mobile number) and some staff/stores will message/contact you to let you know your item is available, while others will only send out an email. I wish they would make it consistent - if i leave a contact number, i normally wish to be notified via a call/sms, rather than having to keep constantly checking my emails.

Date Posted:
Ordered On: 13/01/2016
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
reptile would shop at Harvey Norman again.
Some good prices with plenty of locations. Online store is improving
Ordered an Instax Photo frame as a gift for family, for free pickup at my local store.

Paying via PayPal was quick and easy, with an order confirmation coming through the same day. I received an email notification that my order was ready for pickup the next day.

I collected my item trouble free the following weekend, requiring ID and my order number to do so. As i was in store, i ended up buying a few extra items as i looked around while waiting to be served and for my item to be prepared, so the store managed to get some extra business out of me!

Happy to keep an eye on the online store for other items and repeat business.

Date Posted:
Ordered On: 13/08/2013
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
marlie29 would shop at Harvey Norman again.
time consuming
I was looking for wireless duplex printers around and I found that Harvey norman has the best deal for the printer that would be perfect for me..

so I chose brother HL-2270DW printer and found they had the best deal at that time, however the item was not ready anywhere in Sydney! :(

so I have to wait for a bit, was thinking if they are going to order it..it might take me like a week or two

but it was taking me waaay longer than that..moreover i kinda needed the printer urgently as my old printer is not working anymore during the waiting period (it was working just fine before I ordered the new one)

I kinda regretted my decision to bought it online, as it was a lot more convenient to get a raincheck from them..

but overall, I am satisfied with the service and everything else
it's just time consuming to wait for items that aren't available yet..

Date Posted:
Ordered On: 14/06/2015
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
marlie29 would shop at Harvey Norman again.
Not so great pick up service
As I said in my previous review that I'd shop from here again, here's the proof! :)

I purchased an antivirus from Harvey Norman recently and to avoid shipping cost which is around $10, I've decided to try their pick up service.

For me it only took 2 days for them to prepare my purchase for the pick up.

5 days after I've received the email, I visited one the store I've chosen at the time of the purchase.

I approached the customer service desk and it took them more than 20 minutes to finally find my stuff; However, when I double checked my item, apparently they did not get the right one and when I told them which item I'm after they only opened the security packaging and let me go with it.

Although it does not affect my experience, I think Harvey Norman definitely needs to improve their staff training, facilities, or anything that has something to do with their online pick up service.

Date Posted:
Ordered On: 25/09/2014
4
Overall Rating
Service:
Shipping:
N/A
Pricing:
Warranty:
N/A
shopreviewer would shop at Harvey Norman again.
Easy to use website
Ordered Sandisk Cruzer 8G USB on special for $3.00 online. In store price $9.95.

Opted for the "Click and Collect" option and the order was ready to be picked up the next day.

Everything very easy and straight-forward. The only complaint would be there wasn't any signs or instructions of where to go for "Click and Collect" so I queued up at the check-out only to be told to go to the electronic department. Got the item and then had to queue at the check-out again.