Complete Range of Ink Cartridge, Toner Cartridge for Printers. Premium Quality Compatible Ink Cartridges and Toner Cartridges, Express Delivery! Get all your Laser Printer Toner Cartridges and Ink Cartridges at competitive prices from HotToner.com.au.
I ordered a Genuine Lexmark E220 Toner Cartridge from HotToner 2 weeks ago. I have previously ordered from the site, but on this occasion, I wasn't a happy shopper.
When I ordered the product, it said that I would receive it within 1-5 business days. After 2 weeks of not hearing anything from them, I called them up to discover that there was actually no stock and they had no idea of when new stock would be arriving.
I understand that sometimes stock does run out, but I would appreciate it if there was some level of customer service, where a representative could at least notify me of the situation (or even say something on the product website when I ordered it). Instead, they left me hanging without any word of my order until I had to take time out of by busy day to call them up. What if that product never came into their warehouse (since they had no clue when stock would arrive)? Would I just never get the product I paid for?
However, the person that I spoke to on the phone said he would give me a refund... still waiting for it (hopefully I'll get my money back soon!)
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When I ordered the product, it said that I would receive it within 1-5 business days. After 2 weeks of not hearing anything from them, I called them up to discover that there was actually no stock and they had no idea of when new stock would be arriving.
I understand that sometimes stock does run out, but I would appreciate it if there was some level of customer service, where a representative could at least notify me of the situation (or even say something on the product website when I ordered it). Instead, they left me hanging without any word of my order until I had to take time out of by busy day to call them up. What if that product never came into their warehouse (since they had no clue when stock would arrive)? Would I just never get the product I paid for?
However, the person that I spoke to on the phone said he would give me a refund... still waiting for it (hopefully I'll get my money back soon!)