JB Hi-Fi is great when it comes to range and products they have in stock but I often find the delivery side can be a little slow. If you are buying gifts make sure you allow at least a week to ensure they arrive on time.
I pre ordered a CD and was told on the day of release by JB that I would receive it late but would receive a 50% refund. I am still waiting for that refund. JB Hi-Fi are good offline but need a lot of fine tuning online.
I ordered a Garmin NUVI 5.0 for $88 to pick up in store. That part went pretty well, paying for it and getting email by midday to say it was ready for pick up, but getting it was very slow. I presented my email confirmation at main desk to be told to go to the side area. Then waited to be served there and finally when served, it had to be 'found' which took around 10 minutes. Then taken back to the main register- why? I don't know as it had been paid for? and took another 10 minutes. Other than that things went well, just very slow.
I've always been a fan of the JB Hi-Fi online store, as it often offers free shipping and reasonable prices for their products. On this occasion I purchased the Garmin Nuvi 2455LM 4.3" GPS Unit for $198. This was the best price I'd seen around for this product. I needed the product quite urgently and although their shipping times have been quite quick in the past I didn't want to risk it and decided to try out the Pick Up/Collection option instead. It's quite a neat little option they offer actually. After purchasing online and selecting the option and your nearest store, they send you an email within a couple of hours to advise that the item has been put aside for you and is ready for collection. You just go into the store with your printed collection receipt and some ID and they hand over the item to you. They even have an Online Collection point kiosk in the store, so that you don't have to wait in the same line as all the other customers. Quite a neat little option and great if you want to buy something bulky and want to avoid shipping times and queues instore.
I went online to find a CD (Paul Simon's So Beautiful or So What) for my mum- eBay was pricey and delivery would be long from overseas. No where else had it in stock at the time. Checked jbhifi.com.au- They had it in stock, it was cheap ($15.99 on sale!) and delivery was free! SOLD! Ordered Thursday Night, arrived on Tuesday :)
I Purchased a Seagate 1 Tb portable HDD (new model) for $68.20 delivered (factory scoop),this is the 300 model so it is a little thicker then 301 model but it's still quiet compact in comparison.
The order process is quiet straight forward so i can't complain about that,the shipping confirmation didn't come through as quick as other orders i've placed with JB hifi but once it did come through the order was delivered within a couple of days.
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