I pre ordered an upcoming CD , used a JB Gift Card onling, item was easy to order and price is guaranteed to remain the same if it increases before release. JB Hi Fi has a very basic website but suits it's cheaper prices and great service.
I ordered 3 TV seasons on DVD through JB HIFI online and the prices were so good! Shipping cost me a total of $3 and they arrived in my letterbox within a week. I was very happy with the cost of the items and shipping and the tv shows are great. Will definitely go back to their online store.
i ordered a portable battery pack online back on the 2nd of october, but JB emailed me within 48 hours, stating that they didnt have it in stock, with expected arrival date of stock to be sometime in december
luckily, i wasnt urgently requiring the pack. the best thing about the whole situation was that JB did not charge my credit card until they had the item in stock to ship to me (6 weeks later)
i was kept up to date with emails, stating the expected date of shipment delivery to their warehouse, and then again with my order being shipped. after being shipped, my order arrived within 2 days
so technically i put the order back in early october, but didnt receive the item until late november. if i needed the item straight away, i would be very annoyed, but as i wasnt, nor was my credit card charged until they actually had the item in stock, and it only really took 2 days to arrive once they did have it in stock, im not going to complain
im guessing, if i was to order an item from them again online and they had it in stock, it would arrive within a week, so im happy to give them the benefit of the doubt for now and will most likely buy from them again
slow delivery and late communication, maybe due to peak season
ordered a gift card as a gift for a friend who purchases from JB frequently
payment was easy and and an electronic copy was sent to their email a few hours later (which can only be used online - for use in store, you need to wait for the physical card to be sent, supposedly within 2-3 business days)
maybe it was because i purchased it during a peak time and they would have been inundated with orders and enquiries, but the physical card did not arrive until 2 weeks after the purchase date. After waiting a week or so, I emailed them asking if it had been sent out yet. I received a reply to my enquiry 10 days later, which by that time, the card had already been delivered, so delivery and response time was quite slow.
luckily, my friend was content to wait and didn't really need to use it (gift cards have a 12 month expiry)
this is the first time I've ordered gift cards online from JB. if this is typical of the speed of gift card delivery, i can't say I'd recommend it if you need to buy/deliver it in a rush, but if you are happy to wait, then there should be no issues
communication wasn't the best either. not sure if it was due to peak season, but still very slow. I'm not sure 10 days is acceptable, regardless if it was peak season or not. would i buy from jb again? if the price is right, I'm sure I will
I ordered a Sony 7000mAh portable charger, they had incorrectly priced it online, it was possibly one third of the retail price yet they still honored the sale. However, there were many orders due to the great pricing and they did not have enough stock. It took two months for the item to arrive at my door but I wasn't fussed as it was a great deal and they had let me know in advanced it will take this long and also gave me the option to cancel the order if I did not want to wait.
Overall, great service and product. Would order again.
I ordered 3 CDs online from JB Hi-Fi during a 20% off sale. I had intended to buy them online and collect them in store however the CDs I wanted were not all in stock at my local store.
I thought that would mean that they would take a while to arrive after I had ordered, but I was pleasantly surprised when they arrived, all together, in one parcel in less than a week.
The CDs were well packaged and postage was inexpensive at $1 per CD. Taking the 20% off sale into account, I was more than happy to pay the extra shipping cost.
I would happily buy from their online store again.
I've ordered DVDs/Blu-rays multiple times and also a Kobo Ereader as presents for friends and for myself and mostly good.
The delivery fee was only $0.99.
One DVD arrived in Melbourne the day after I ordered it. Most of the other items ordered arrived within 1 week, the longest took 1.5 weeks. The 'Click and Collect' function is good too. Many times I've been instore and couldn't find the item I wanted. I've found it's easier to buy online and choose 'Click and Collect' function and just rock up instore with the paperwork to collect the item. The one hiccup was that for some reason the Name on their pick-up slip was the name of a friend who lives interstate and who I ordered some Dvds. I know that I typed my name when giving details etc but somehow their computer system only registered my friend's name. So my pick-up slip had my name on it but the store pick-up slip had my friend's name on it and they took a long time trying to find the item.
Other than this hiccup, I think they have a good system.
"I recieved a Ross welder from these guys and when it arrived, it was damaged a little from the courier. It was difficult to communicate wi..." Read More
"I was looking for a certain series of DVDs, "Dibo the gift dragon". I did an online search, and came across DVD warehouse which had one o..." Read More
"The US website is much better for shopping as they have better prices. I set up a ShopMate account with Auspost so I could use the Macy's ..." Read More
