I've always been a fan of the JB Hi-Fi online store, as it often offers free shipping and reasonable prices for their products. On this occasion I purchased the Garmin Nuvi 2455LM 4.3" GPS Unit for $198. This was the best price I'd seen around for this product. I needed the product quite urgently and although their shipping times have been quite quick in the past I didn't want to risk it and decided to try out the Pick Up/Collection option instead. It's quite a neat little option they offer actually. After purchasing online and selecting the option and your nearest store, they send you an email within a couple of hours to advise that the item has been put aside for you and is ready for collection. You just go into the store with your printed collection receipt and some ID and they hand over the item to you. They even have an Online Collection point kiosk in the store, so that you don't have to wait in the same line as all the other customers. Quite a neat little option and great if you want to buy something bulky and want to avoid shipping times and queues instore.
Some things can be cheaper online compared to instore pricing
I ordered three Glee cds off this website. Two of the cds were the same price as instore while the third one was three dollars cheaper online. I decided to buy them all offline and do an instore pick up. I paid via paypal and I had to wait for an email saying that my order was ready for pick up.
I ordered on Friday and by Saturday afternoon, they had said that my order was ready to be picked up from my local store. Visited the store on Sunday, and showed them the piece of paper to pick up the goods. I had thought that the goods would have already been picked up by then but no, they picked it right then for me. That was ok I guess. They checked my id and then gave me the cds.
Overall a good experience. Why pay shipping when you can just order online and do a local pick up at your store? :)
I recommend buying cds online/instore at Jb Hi Fi. They usually work out to be much cheaper than most stores. When certain cds come out, you should buy them as soon as they are released - after a while, the prices may go up again (which I have seen for many of the Glee cds from $10 to $24).
I recently purchased all three seasons of Rescue Special Ops on DVD. I was very impressed with the prices. I purchased when there was a sale on TV DVDs, but even at full price, they were cheaper than other competitors. I also found the delivery charge to be reasonable at $2.95.
Site navigation was okay, although sometimes the category pages can feel a little overcrowded. The payment process was simple and straight forward. I received email confirmation almost immediately and a further email once my items had been dispatched.
My only issue was with the lack of information on the extended delivery period for my DVDs. I saw no mention that my items had been marked as "Special Order" until I received the email confirmation AFTER I had paid.
Because they were "Special Order" it meant they had to be ordered directly from the supplier and would result in a 1-2 week delivery time frame. This could have been an issue had I been ordering as a gift, but thankfully it was just for myself, so there was no rush. The items arrived within the 2-week time frame.
All in all, a great experience and I would happily buy from them again.
I recently purchased The Emporer's New Groove DVD, since it was missing from my collection; it's an older release, and one that is not always easy to track down. JB Hi-Fi had it in stock, and even better, it was part of their Kids DVD sale, so I said 'yes please!'
Everything was easy to navigate and operate on the website, and even the payment was simple to make. I have purchased through JB Hi-Fi before, without any issues, and had always paid with card previously. This time, I thought I would try the 'Pay with PayPal' option. Logging in with Paypal and making the payment was really quick and simple, but the rest was a bit of a nightmare.
The payment remained 'pending' on my Paypal account for 2 days, before finally being processed when the order was prepared and shipped. I think this was because JB Hi-Fi do not charge you until your item is ready, but it wasn't all that clear. I did not receive any immediate communication, so it did leave me wondering, especially when nothing was displaying on my Order History page.
I was supposed to receive an email confirmation but didn't, and nothing was showing up in my Order History. Thankfully, I had printed the Order Receipt when I first made the transaction, because had I not, I would have no access to my order ID number, and no way to check what was going on.
I emailed online orders, and had a response within a few hours to say that the order had been placed, was being dealt with, and that a confirmation email had been sent. I did request another, but they said they were unable to do that because of the way the system was setup, but they could see the order.
I have since come to the conclusion that my email address confused matters - my Paypal and JB Hi-Fi are setup under two different addresses - personal and family. I think my order was associated to my Paypal account, so everything went to my personal email. I think I couldn't track my order through my JB Hi-Fi account, because there was no order associated to that email, although I am speculating; there's no confirmation of that!
I find it strange that their system cannot deal with this. I would've rather received two confirmation emails to both email addresses, rather than been left wondering. I suggest being aware of a potential issue if JB Hi-Fi and Paypal accounts are registered to different emails.
Delivery was a great price - just 99c - which I found really reasonable, and considering that the item arrived in 3 days, it was definitely worth the cost!
I would buy from JB Hi-Fi again, but probably not using Paypal.
Very cheap for Australian stock (Aussie packaging, ratings etc). Free shipping is good, order was split into multiple packages which is a nice bonus to get everything asap. Would use again
I ordered The Sims 3 for PC, $49.00. It was a very simple process, and only took about less than a week to arrive, which surprised me as I was anticipating maybe two weeks.
Quite satisfied with the price, although it wasn't brilliant.
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Was derived very fast and in good condition for a fair price.
Will order again.