JB had a pricing error on a Lady Gaga shirt. It was $2.99 instead of $32.99.
Needless to say they ran out of the shirt, but in a goodwill gesture sent a tote bag of Lady Gaga instead and cancelled the original purchase price as well. That's good customer service.
I like the layout of the store. It is deliberately a bit messy like the stores themselves so it blends in well with the store branding. The surprising thing is, therefore, how easy it is to find what you're looking for. I can't think of another online store in Australia which does it so well.
slow delivery and late communication, maybe due to peak season
ordered a gift card as a gift for a friend who purchases from JB frequently
payment was easy and and an electronic copy was sent to their email a few hours later (which can only be used online - for use in store, you need to wait for the physical card to be sent, supposedly within 2-3 business days)
maybe it was because i purchased it during a peak time and they would have been inundated with orders and enquiries, but the physical card did not arrive until 2 weeks after the purchase date. After waiting a week or so, I emailed them asking if it had been sent out yet. I received a reply to my enquiry 10 days later, which by that time, the card had already been delivered, so delivery and response time was quite slow.
luckily, my friend was content to wait and didn't really need to use it (gift cards have a 12 month expiry)
this is the first time I've ordered gift cards online from JB. if this is typical of the speed of gift card delivery, i can't say I'd recommend it if you need to buy/deliver it in a rush, but if you are happy to wait, then there should be no issues
communication wasn't the best either. not sure if it was due to peak season, but still very slow. I'm not sure 10 days is acceptable, regardless if it was peak season or not. would i buy from jb again? if the price is right, I'm sure I will
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