I really wish I could give JB Hi-Fi less stars for this review, but to be fair to them, they delivered 7 of the 8 CDs that I ordered without hassle.
The 8th CD though, what a saga.
I ordered 8 CDs online, on the 6th of December, during a 20% off CDs sale as the album that I was especially after, by Awolnation, wasn't available in my local store. 3 of the CDs were listed as being in-stock, while the other 5 said they were awaiting stock. No worries, I wasn't in a hurry.
Over the course of the month, in the lead up to Christmas I received 2 parcels containing some of the CDs. On the 23th of December I logged into JB Hi-Fi to check the status of the other CDs that I ordered, including the Awolnation album that I was very keen to receive. The other albums showed as order complete, so I knew they had been shipped, however the Awolnation album still showed as awaiting stock.
I e-mailed JB Hi-Fi querying the delivery date of the CD and was told that it was on back order with their supplier and that they couldn't tell me when it would be available, but they were kind enough to offer to cancel the order........
I requested that they cancel the order and refund my money which they did promptly, however, they refunded $3 less than I had paid for the album and shipping for that item. So I needed to e-mail again asking them to refund the correct amount. On the 26th I received an e-mail saying they were looking into the refund issue and on the 29th I received a refund for the additional $3 without any further contact explaining the mix up, or apologising for the error.
I consider this to be very poor customer service. Thank goodness the album wasn't a Christmas present as I certainly would have thought that early December would have been early enough to order a CD for Christmas delivery, had I not been forewarned otherwise.
I might shop at JB Hi-Fi online again in future, as I have had positive experiences with them in the past, and they did get 7 of the 8 CDs right with this order, but I will never, ever order another CD that I am very keen to receive from them, I will find another source if that is the case.
JB Hi-Fi is great when it comes to range and products they have in stock but I often find the delivery side can be a little slow. If you are buying gifts make sure you allow at least a week to ensure they arrive on time.
I ordered a Garmin NUVI 5.0 for $88 to pick up in store. That part went pretty well, paying for it and getting email by midday to say it was ready for pick up, but getting it was very slow. I presented my email confirmation at main desk to be told to go to the side area. Then waited to be served there and finally when served, it had to be 'found' which took around 10 minutes. Then taken back to the main register- why? I don't know as it had been paid for? and took another 10 minutes. Other than that things went well, just very slow.
I ordered a new ipad air online (which displayed it was in stock) and was told to wait for a "order is ready for pickup" email, but it took longer than expected. I could have walked into the store and purchased one much quicker. I had to call to follow up, and was told it was in stock and is now ready for pick up. You get better service when you shop in store. The online system is a bit disappointing. I have no issues shopping in store but will not place another online order.
I've been wanting to get bluetooth speakers for few months now, but I didn't buy one as it is quite expensive.
Thankfully jb hifi had a massive price reduction for the item i've been longing for months!!! \m/
So i bought 2 units, one for me and the other for a friend.
The delivery was fairly quick, but the only thing that's disappointing is that although i purchased 2 of the same item, they charged me twice for delivery :( and pickup was also not available for these items.
Overall, everything else is ok and I'd like to shop again from their site.
When you don't have time to go on the treasure hunt
I love JB Hifi. I love the cheap items and the enormous variety all in one stores. I don't like the crowds and spending 20 mins looking for what I'm after only to finally see a staff member who tells me it's on the otherwise of the store. So with Christmas near I knew I couldn't mentally cope with a mad rush that is JB. I bought the batman trilogy online. It was cheap and over in a few minutes. It's did take 2 weeks to arrive but fortunately it was a Christmas present and I didn't leave it til the week before. It was still a better then the scavenger hunt and the waiting in line that was my less favourable option.
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The 8th CD though, what a saga.
I ordered 8 CDs online, on the 6th of December, during a 20% off CDs sale as the album that I was especially after, by Awolnation, wasn't available in my local store. 3 of the CDs were listed as being in-stock, while the other 5 said they were awaiting stock. No worries, I wasn't in a hurry.
Over the course of the month, in the lead up to Christmas I received 2 parcels containing some of the CDs. On the 23th of December I logged into JB Hi-Fi to check the status of the other CDs that I ordered, including the Awolnation album that I was very keen to receive. The other albums showed as order complete, so I knew they had been shipped, however the Awolnation album still showed as awaiting stock.
I e-mailed JB Hi-Fi querying the delivery date of the CD and was told that it was on back order with their supplier and that they couldn't tell me when it would be available, but they were kind enough to offer to cancel the order........
I requested that they cancel the order and refund my money which they did promptly, however, they refunded $3 less than I had paid for the album and shipping for that item. So I needed to e-mail again asking them to refund the correct amount. On the 26th I received an e-mail saying they were looking into the refund issue and on the 29th I received a refund for the additional $3 without any further contact explaining the mix up, or apologising for the error.
I consider this to be very poor customer service. Thank goodness the album wasn't a Christmas present as I certainly would have thought that early December would have been early enough to order a CD for Christmas delivery, had I not been forewarned otherwise.
I might shop at JB Hi-Fi online again in future, as I have had positive experiences with them in the past, and they did get 7 of the 8 CDs right with this order, but I will never, ever order another CD that I am very keen to receive from them, I will find another source if that is the case.