The most disappointing/annoying/horrible customer service
I have purchased few items from this website and after waiting for two months one of my purchases got cancelled. the second item that i received was incorrect with a missing part. the third item hasn't arrived at all and for the forth item i requested a cancellation and after writing 10-11 messages explaining the issue I received a funny reply from one of their customer representative, explaining that i can only cancel my order if the sales is not finished (it seems that they don't even care to read your issue or see what the history of their outstanding services was). so this means i have to wait another month for someone to decide in order to send my order and then i pay for it's return and send it back to them because i honestly hate to see this websites name;100% against customer rights. if you have money and energy to waste this website is the best place to do it there and highly recommended for wasting your money and time. they will give you the worst product you can imagine (if you receive any), no one will answer to your frustrated messages; as who cares you paid for their service/item (worst customer service ever)and more importantly they make you feel bad by ignoring you. it doesn't worth waiting for any of their items that long; instead of getting better they just become worst.
I am still waiting for the item and it had been 4 weeks now. I emailed them about the order but did not get any reply. There is no direct customer service phone number to contact. So Ozsale is unreliable, very poor customer service, very slow delivery. I will never ever recommend Ozsale to people. Don't even check this site..
Actual Products is Different in Quality & Design Of The Actual Brand
The purchase was done by my wife. Back in Malaysia, we love to buy the products of the brand Zara from their boutiques at Kuala Lumpur. We are definitely sure the quality & design of the brand & their products. There are no Zara boutiques in WA. We purchased 4 pieces of lady dress. The delivery took 2 weeks. Upon received, we're disappointed as the products does not feel like the ones we've purchased before. It is unfair for me to say that they are not authentic but the quality is different, below our expectation.
In the last 2 months I have placed 10 orders with ozsale. Here is my experience. 1 order not available. notified and refunded after 1 month. one item not available in another order, notified still waiting on refund. one order received within two weeks of ordering. All other orders am still waiting for and it has been 4 weeks or more since ordered. As these other orders are coming from overseas it is understandable that it may take some time. My issues are that although tracking tabs are available on items, the link is not valid. It is frustrating that links are not valid. Ozsale are also now deleting any negative feedback or enquiries from there facebook page. And I have also been blocked from liking or commenting on their page. I find this strange almost like they are trying to hide things. I would look at other sites before buying from Ozsale. I used to love them. Have been buying from them for a very long time. They are going through some bad times me thinks.
Beware people do not purchase anything from ozsale or you will regret it!!! I don't know how they can get away with it? People like to have a good deal with easy, honest and hassle free shopping not be ripped off and get stressed. That's exactly what I got from shopping at ozsale. All the stuff I've ordered have problems, it's either fake, no proper labels or broken in short you paying for rubbish. Not worth you're hard earn money. Also, they take forever to arrive.
They did the same to my post and comments on their FB Page, but have yet to block me. They sent me wrong item in order. Requested exchange for correct one and was emailed very promptly with a refusal and no reason given. I followed their process with query as to why exchange was denied, no response. Posted on their FB Page and after a number of people commenting with links to very negative reviews, I got a response requesting I pm the order details. I did this and it has still not been read and no response. I then initiated resolution through PayPal and informed them. Next thing everything's deleted.
I've returned the fake Valentino sunglasses yesterday cost me $11 to sent it back. I've just received my Christmas gift for my baby the other day which took over a month to arrived, one of the item wasn't there, the other one was a wrong size and one of the dress has stained on it. I was very furious and sent them an email and all they can say was, " we don't keep stock in the warehouse, we will refund your money", it's been nine days now and I'm still waiting for my other refund. Also, there was no mentioned about fixing the wrong size and the stained on the dress. The truth is I have lost the trust and confidence in ever doing business @ozsale and I sure will tell people about it because nobody should ever be treated this way, after paying for your hard earned money, waiting so long for it then at the end you get a wrong item or worse you don't get it at all. So, my question to ozsale, don't you monitor the quality and quantity of your stocks? And if you do, then there is no reason why this company don't have the decency and courtesy to warn their customers they don't hold the stock and refund the money asap? I believe ozsale is fraud and needs to be investigate.
In Australia OzSale and Buy Invite are the in the same group of MySale online retailers. Even same customer service and deleting customer complaints from FB Pages. OzSale finally got back to me offering to refund after PayPal had already resolved it for me and got my refund! Glad I kept all the original correspondence and screenshot everything as they were trying to discredit me with this response as if I used PayPal despite it. Even deleting original refusal. Then deleting all my wall posts and comments and blocking me from Posts to Page. I know of at least 6 other people in the last fortnight they have treated the same way!
I feel so strongly about not allowing this practice to happen to anyone else.
I have noticed the exact same thing about them deleting FB comments! In an ongoing struggle at the moment to be refunded for disgusting quality items with a value of $170! They definitely need to be investigated!!
Here is the LinkedIn account of the head buyer for womenswear responsible for bags and accessories. https://au.linkedin.com/in/natalieejohnson A quick search on Facebook and you'll find her personal profile too. If you haven't gotten a resolution try messaging her. Their practices are extremely unethical and those responsible must be held accountable.
i have ordered from Ozsale a few times...mainly fairly cheap every day dresses...i would never buy bags, shoes or jewellery from them. that the goods take soooo long to be delivered is a nuisance and unless it's something i really want i'll not use them in the future. i am a keen on line buyer of high end dresses and handbags so know what is a bargain and what is not. i purchased a couple of dresses that were supposed to be made by an english company i sometimes buy from...when these dresses were delivered they were awfully cheap looking in every way, no where near the style, colour and quality i have come to expect from that company...which leads me to wonder if they were the genuine article? i immediately returned them...over a week ago...and am now waiting for a full refund. bottom line?...you always get what you pay for!
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