Online smartphone store selling the best new, unlocked mobile phones in Australia. Review, compare and buy online. Fast delivery, full Australian warranty and support.
My experience with MobiCity has thus far been VERY POOR, after ordering a phone and having it disappear in transit they have bounced me around for over 2 months. Although Toll Shipping has marked the parcel as lost, MobiCity is yet to acknowledge this and I still have no phone.
The little extra you pay to a local dealer ensures you receive your product and entitled service.
I ordered an Xperia Z recently from Mobicity. The item was in stock when I ordered it, and was an 'open box' phone, so there was only one available anyway. Handling time was supposed to be 2-5 days, but after 8 it still hadn't been shipped. Contacted them and was informed the item was on back order and wasn't in stock at the warehouse (a bit strange for a one off 'open box' item that was marked as in stock when I ordered it). They could give me no ETA for delivery time, so I canceled my order. I now have to wait up to 5 business days for a refund to come through (assuming this time frame is more accurate than postage times) and am left without a phone until I can order one from somewhere else. One of the main reasons I even bothered with this company was the advertised postage and handling times, which where shorter than some of their competitors, but that isn't the case if they can't keep track of the stock in their warehouse and fail to live up to what they promise. The help desk staff, while friendly enough, were also kind of useless, and just went through scripted points rather than actually listening to what I was telling them. It took them about 10 minutes to figure out what an email sent to me (the reason I called them) told me in the first place - that the item wasn't in stock. I had also called to check on the phone the day before, and was told that shipping would be fast tracked due to the delay, but apparently they hadn't realised the item wasn't actually at the warehouse at that stage. Overall, I'd say it's not worth the hassle, and go with one of the many other alternatives.
Wish I had seen this review before I placed an order with mobicity.co.nz ... I thought it was an NZ company, but no, order went to OZ ... had exactly the same problem as gemface ... they said I9506 was in stock so placed an order ... 10 days later and still waiting on the warehouse to pick the box up from a shelf and put in courier bag and post it ... so cancelled the order and they are now mucking me around to try and keep the order alive ... got the same fone from bricks & mortar store here in NZ ... ordered online and picked it up 1 hour later ... and $100 cheaper too ... don't waste your time with mobicity ... shop around ... gemface was being generous, I would only rate them 1 star and I will NOT shop with them again
No recommend , awful service, never use them again
A complete and utter waste of time. Waited 3 weeks for the item that was "In Stock, Fast Delivery". Telephone support were useless. No explanations given for the reason for the delays, only emails stating, "estimated time of arrival is end of next week". Ask why it takes so long to deliver a stocked item and you get told they are not able to contact their warehouse.
i got a tracking number and they told me to track my package 48 hours later. After 8 days, still can't track my item. What a fake tracking number? I call the courier company and they said it is a confirmation number, ((data only )) not a parcel they had no item to delivery, and they keep telling lies that my item is at warehouse and to be picked up by courier delivery (pretending like not their faults).? In stock item takes more than a month to be shipped? Don't fool your customers. Tell the truth if you guys run out of stock. Please avoid all this problems and avoid this company, get away from this supplier, NO RECOMMEND
Bought an item that was "in stock, fast delivery". Three weeks later it hasn't even been sent yet. The item is still listed as in stock. The help desk doesn't know anything, says need to wait for an update from the warehouse (who they can't contact directly). Very frustrating!!
Placed an order on 7 April for a new handset still waiting. It is now 23 May and after numerous calls their responses of ' having problems tracking my order' doesn't sit nicely with me. $1000 purchase and they can't track the order? Will cancel and request a full refund if I don't recieve news by end of the week. :(
Still waiting, help desk/support waste of time - nearly two weeks for someone to pull the item off the warehouse shelf and send it - I'd accept a delay in the delivery but not fulfilment. No where on their web site do they define "in stock fast delivery" as obviously Mobicity's definition is different from most people - I cannot recommend purchasing from this site. As for the pricing - others are cheaper but went with them as I mistakenly thought they were a reputable company
Same but never got mine after 5 weeks before I decided to cancel the order due to frustration of their service.
Bought samsung galaxy note cover and have waited over 5 weeks for it. Numerous exchanges have been made with vague excuses such as "technical issues" and "system errors". The item is actually been in back order the entire time I found out today and the website hasn't been changed at all to notify future customers that their product isn't actually available. Buy the product elsewhere.
Annoyed by the customer service that is not helping just saying sorry and will send you when it's already shipped.
The items I ordered are in stock, fast delivery and also currently in stocked which means in their website ready to ship either at the same day or the next day.
In reality I have to wait for 12 days with the same status Pending Fulfillment A.
Honestly this is my second purchase. First one was a CAT phone and it was just fine I received it before Christmas. But now this 2014, their service is going down! Extremely bad communication, customer service Kimberly was not helping at all.
I am ordering phone battery and casing due to my mobile in bad condition and I need my order very soon. Now I am very unhappy!
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The little extra you pay to a local dealer ensures you receive your product and entitled service.