Online smartphone store selling the best new, unlocked mobile phones in Australia. Review, compare and buy online. Fast delivery, full Australian warranty and support.
I ordered an Xperia Z recently from Mobicity. The item was in stock when I ordered it, and was an 'open box' phone, so there was only one available anyway. Handling time was supposed to be 2-5 days, but after 8 it still hadn't been shipped. Contacted them and was informed the item was on back order and wasn't in stock at the warehouse (a bit strange for a one off 'open box' item that was marked as in stock when I ordered it). They could give me no ETA for delivery time, so I canceled my order. I now have to wait up to 5 business days for a refund to come through (assuming this time frame is more accurate than postage times) and am left without a phone until I can order one from somewhere else. One of the main reasons I even bothered with this company was the advertised postage and handling times, which where shorter than some of their competitors, but that isn't the case if they can't keep track of the stock in their warehouse and fail to live up to what they promise. The help desk staff, while friendly enough, were also kind of useless, and just went through scripted points rather than actually listening to what I was telling them. It took them about 10 minutes to figure out what an email sent to me (the reason I called them) told me in the first place - that the item wasn't in stock. I had also called to check on the phone the day before, and was told that shipping would be fast tracked due to the delay, but apparently they hadn't realised the item wasn't actually at the warehouse at that stage. Overall, I'd say it's not worth the hassle, and go with one of the many other alternatives.
Wish I had seen this review before I placed an order with mobicity.co.nz ... I thought it was an NZ company, but no, order went to OZ ... had exactly the same problem as gemface ... they said I9506 was in stock so placed an order ... 10 days later and still waiting on the warehouse to pick the box up from a shelf and put in courier bag and post it ... so cancelled the order and they are now mucking me around to try and keep the order alive ... got the same fone from bricks & mortar store here in NZ ... ordered online and picked it up 1 hour later ... and $100 cheaper too ... don't waste your time with mobicity ... shop around ... gemface was being generous, I would only rate them 1 star and I will NOT shop with them again
Great service and warranty, though slightly slow to arrive
MobiCity were the first online store to stock the excellent new Nokia 808 41 megapixel camera-phone in red that I wanted and bought from them the day it was available.
Though a few other online stores sold the phone for cheaper, researching online found Mobicity had a better reputation and service than them and came with a full 12 months Australian warranty, which was a important and better than having to send it abroad for warranty as the other greymarket online stockists at the time offered.
Mobicity's service, communication and packaging were excellent, the only downside I found was that their webstore listed the phone as 'in stock' and I assumed this was in Australia, but this proved to be in stock in their Hong Kong warehouse and international postage took longer than I guestimated/hoped having to wait (they took 2 working days to send it and it took 6 days in international post, arriving 10 days after I ordered it). Overall pleased and would recommend them though.
That was the first week I came to Australia, I planned to buy a Motorola Xoom as I am an Android lover. My friends told me that I can always buy electronic devices at great price at JB Hi-fi or Harvey Norman.
Then I found on Mobilecity a Motorola Xoom 32GB 3g Wifi at about $450, the price was quite unbeatable as I compared with a lot of online stores. At that time JB Hi-fi sold the Wifi only version for the same amount.
The service was quick, they kept me informed about how they processed the order via email and shipped it right away when my money was transferred. I received the device in a week. There has been no problem with the device until now. I am very happy with that.
Had complete accurate details of phone models. Site has a wide range of models. Some websites give you a nasty surprise when you checkout by added lots of shipping charges. Mobicity DID NOT have large shipping costs, and had very competitive pricing on phone. Got a new dual sim phone, great buy, great service. Came within time frame they estimated. Took 9 days in total to arrive.
My experience with MobiCity has thus far been VERY POOR, after ordering a phone and having it disappear in transit they have bounced me around for over 2 months. Although Toll Shipping has marked the parcel as lost, MobiCity is yet to acknowledge this and I still have no phone.
The little extra you pay to a local dealer ensures you receive your product and entitled service.
No recommend , awful service, never use them again
A complete and utter waste of time. Waited 3 weeks for the item that was "In Stock, Fast Delivery". Telephone support were useless. No explanations given for the reason for the delays, only emails stating, "estimated time of arrival is end of next week". Ask why it takes so long to deliver a stocked item and you get told they are not able to contact their warehouse.
i got a tracking number and they told me to track my package 48 hours later. After 8 days, still can't track my item. What a fake tracking number? I call the courier company and they said it is a confirmation number, ((data only )) not a parcel they had no item to delivery, and they keep telling lies that my item is at warehouse and to be picked up by courier delivery (pretending like not their faults).? In stock item takes more than a month to be shipped? Don't fool your customers. Tell the truth if you guys run out of stock. Please avoid all this problems and avoid this company, get away from this supplier, NO RECOMMEND
Bought an item that was "in stock, fast delivery". Three weeks later it hasn't even been sent yet. The item is still listed as in stock. The help desk doesn't know anything, says need to wait for an update from the warehouse (who they can't contact directly). Very frustrating!!
Placed an order on 7 April for a new handset still waiting. It is now 23 May and after numerous calls their responses of ' having problems tracking my order' doesn't sit nicely with me. $1000 purchase and they can't track the order? Will cancel and request a full refund if I don't recieve news by end of the week. :(
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