Online smartphone store selling the best new, unlocked mobile phones in Australia. Review, compare and buy online. Fast delivery, full Australian warranty and support.
I ordered this mobile phone from Mobicity for a present, due to the availability and delivery time I was told by the operator. The mobile was delivered in three business days and I will be buying my next phone from these guys, for sure!
Great service and warranty, though slightly slow to arrive
MobiCity were the first online store to stock the excellent new Nokia 808 41 megapixel camera-phone in red that I wanted and bought from them the day it was available.
Though a few other online stores sold the phone for cheaper, researching online found Mobicity had a better reputation and service than them and came with a full 12 months Australian warranty, which was a important and better than having to send it abroad for warranty as the other greymarket online stockists at the time offered.
Mobicity's service, communication and packaging were excellent, the only downside I found was that their webstore listed the phone as 'in stock' and I assumed this was in Australia, but this proved to be in stock in their Hong Kong warehouse and international postage took longer than I guestimated/hoped having to wait (they took 2 working days to send it and it took 6 days in international post, arriving 10 days after I ordered it). Overall pleased and would recommend them though.
I purchased a phone that was clearly advertised as 'in stock' and delivered within 5-7 days.
I made sure to confirm with sales rep as the availability of item before purchase, she told me clearly it "it is available".
Not true!
My order has been in 'fulfillment a' for the last 4 days? in other words 'still processing'??? this was after my order being verified, confirmed and with their warehouse guys.
To put in other words, they didn't have the stock.
So why advertise that it is available then? and confirm availability? when you don't have it?
My purchase was to be used as a gift for my partner, but obviously thats not going to happen? and i will now have to quickly run out and find an alternative shop front and pay another $500 on top.
ALL THIS BECAUSE OF ONE STUPID MISLEADING STATEMENT - THAT YOUR ITEMS WAS 'IN STOCK' AND 'AVAILABLE'
Regretful and troubled purchase, stock levels are misleading, they just want to secure the sale and worry about it later.
Stay Away, read below, I'm not the only one who've experienced this.
First time purchasing through mobicity for a phone for myself and one for my misus. I was to believe that all phones were 100% Australian stock as i read somewhere on the site. The only reason i went on this site was because of this, i didnt want a cheap knock off to look like the real thing. I paid alot of money for this, i mean If i wanted one from China i would have gone to another site where it would have been cheaper and because i understood the warehouse was local in Brisbane so i would assume it would be faster in delivery.
I now found out i have to verify the purchase which is another story, by 1. a utility bill 2. hand written order number and 3. a copy of my drivers licence These to me are alarms for a scam.
I have not agreed to this and i have asked for a full refund, now i have to wait 24-48 hours for my money. Not only that i cant make my order until i get it back. I have said i will write this and post it. I am so angry. I still feel like taking this further and considering doing so.
Ordered an in stock mobile phone 4 Sept to find out 10 days later phone was never in stock - they blamed a fault with their website. Fraudulently taking my payment of over $400. Many phone calls & emails later with promises of phone arriving at warehouse any day...26 days later we ask for a refund only to receive email after email from them offering inferior phones in place of phone we ordered or refund. Totally ripped off. Still waiting in my refund. Beware!!
Please note: i live and ordered this mobile which i have never received in UK not Australia
please i am warning you from this SO RUBBISH company (MOBICITY UK)
i ordered from them lumia 640XL on 12/8/2015,and paid extra for delivery. 2-5 working days.after waiting 7 working days not received anything.
finally,i wrote to customer 3 times,and cancelled the order.
i got reply from them and said i will get my money back asap.
Guess what?
till today 01/10/2015 still have not received any money
i had to call my credit card company and explained to them,and sent them a copies of the emails i sent to (mobicity)
i created with my Bank a (Dispute)application,to get my money back from this rubbish (mobicity).
i had a look to my bank account this morning 1/10/2015,not have not received any money from those people(i do not want to write bad words,but they deserve it)
please do not waste your money and wait for the item you will never receive
i would give them (-minus 5 star) if i can.
you have been warned,do not make the same mistake i had done
I ordered a Samsung S5 mini phone on 16/Sep/15. I believed them to be a partner of Amaysim since they had such a large section of Amaysim's website.
After numerous exchanges and excuses of "rush on orders" and "warehouse issues", still no phone after 6 weeks.
So I browsed their site to find a phone at the same price that might be in stock. I found one, a Samsung A5. While I was browsing, a chat popped up with "Can I help you". His name was Earvin.
So I gave him my order number and had him confirm the A5 was in stock and had him change the order. Two weeks later, still no shipping number, and no email or system update to confirm the change.
I suspect Earvin is the principal of MobiCity. The others who I spoke to in the first few weeks have probably lost their job. But Earvin was still prepared to chat and take my money whilst trading insolvent.
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