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Easy to use website but after sales service could be improved
I was browsing the site for the catalogue and, to my pleasant surprise, found that they now have an online store! Fabulous as I have had problems in the past where I visit a store only to find the items sold out. The interface was intuitive and purchasing was a breeze.
However, I have now found that their after sales service is lacking. I bought a "free gift with purchase" item and the free gift was never sent. There was no phone number that I could find on their website so - reading through the website - I attempted to log into the Sister Club in order to contact them. I reset my password twice on Sister Club and still could not log in. I have now logged a "Quick Returns" form and let's see how it goes. Will write a follow-up review depending on the service I receive.
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However, I have now found that their after sales service is lacking. I bought a "free gift with purchase" item and the free gift was never sent. There was no phone number that I could find on their website so - reading through the website - I attempted to log into the Sister Club in order to contact them. I reset my password twice on Sister Club and still could not log in. I have now logged a "Quick Returns" form and let's see how it goes. Will write a follow-up review depending on the service I receive.