I placed a couple of orders with Lush Online just after Christmas as they always have a Boxing Day sale, with Christmas items half price.
The purchase process itself was a bit of a saga as the online shopping cart wasn't correctly set up for the sale, this meant that I placed two orders within a few hours of each other as when I placed my first order, not all the Christmas products were marked as being on sale, however they were on sale a few hours later, so I placed another order.
To Lush's credit, I requested that those two orders be combined in one parcel and the shipping cost for one parcel to be refunded. I didn't really like my chances, as I knew they would be snowed under with the same, however to my delight, they did exactly that a little over a week after I placed the orders.
The items arrived in a timely manner and were very, very, well packed. Everything arrived in great condition.
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The purchase process itself was a bit of a saga as the online shopping cart wasn't correctly set up for the sale, this meant that I placed two orders within a few hours of each other as when I placed my first order, not all the Christmas products were marked as being on sale, however they were on sale a few hours later, so I placed another order.
To Lush's credit, I requested that those two orders be combined in one parcel and the shipping cost for one parcel to be refunded. I didn't really like my chances, as I knew they would be snowed under with the same, however to my delight, they did exactly that a little over a week after I placed the orders.
The items arrived in a timely manner and were very, very, well packed. Everything arrived in great condition.
I am very pleased with this purchase!