For our upcoming trip we needed some Apple equipment and ordered a 30-pin to USB Cable and an HDMI-to-HDMI Cable 1.8m on October 25 and received them on October 28.
Needless to say the items are of a high quality, the service was swift and the prices fair........with free shipping.
On first appearance, Apple's online store might seem a little staid compared with the hectic nature of its competitors.
But what really counts here is the company stepping out of the way of the consumer, not screaming "buy me, buy me" but rather displaying its wares with a simple sophistication which is no doubt deliberate and considered.
Here the products sell themselves. The ordering process if clean and easy, as is the return process if required. Apple partners with big national logistic firms to deliver on time. Overall the gold standard for online computer sales and tablets too of course and phones and who knows what in the future.
TashKinderfield would shop at Apple Australia again.
Pre Ordered iPhone 5 received on release day without waiting in line!
Great site, easy to navigate around, pre-ordered my iPhone 5 with ease. Received it in the mail on its Aus release date. Apple sent me a text with delivery confirmation.
Very professional, fast and efficient service. Apple pricing is pretty standard across all retailers in Aus, so i dont mind paying the RRP
I bought a macbook air at the Apple store for my uni needs. A few weeks later, I decided to browse the online apple store to compliment my new mac. It was more convenient to online shop and at the time, they were offering student discount.
I bought Microsoft Office pack, Iwork pack, a screen cleaner, imouse and apple remote. It was free shipping and the products was received within a few days. Apple products generally come with a warranty, so that was an added bonus.
In terms of pricing, I think its a bit too expensive. But then again, Apple products generally are. I don't mind paying the price as I know what I'm getting - great and reliable products and services.
I purchased an iPad case from Apple's website. I was pleased to find that delivery was free, as well as engraving your contact details on the case. This service is the main reason why you should buy directly from Apple, as when I researched the product at in store retailers, they charged the same value without this service. Delivery (from California) is a bit slow, but on schedule (7-10 business days).
The product: I made the switch from PC to Mac, and it was a very easy transition. The laptop operates perfectly and has a long battery life.
The website: I am familiar with the website as I have purchased from it before, and it was very easy for me to use. Selecting and customising my product was simple, and a number of payment options were available. One technicality is that the education pricing is on a separate website to regular-priced products.
The shipping: Arrived in 4 days by courier, packaged well. The delivery person asked for a signature which I appreciated.
The price: The product cost $1,219.00 and came with a free $100 Gift Card. It was marginally cheaper than any Mac I could find at other stores.
Customer Service: I had a question about pricing and the customer service operator who answered my call was polite. She answered my question and made sure I didn't have any further ones.
Warranty: A free 1-year warranty was provided with the product.
My recently purchased iphone developed a problem, requiring repairs under warranty. Having seen my daughter having to wait several months for a replacement phone on hers not long ago at a local store, I REALLY didn't want to go through them with mine, so after a bit of hunting around, found that I could mail it direct to Apple, at no cost to me for postage.
They say that your phone (or any other Apple device) will be returned to you within 7 working days of them receiving it. The slowest part of the whole transaction was getting Aust Post to actually deliver it to them in the first place (this took them over a week.) As soon as Apple received it though I was notified, and had a replacement phone delivered to me less than a week later.
I would highly recommend this service to anyone who does not have access to an Apple store. The 'Authorised Agents' seem to be a bit hit and miss.
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Needless to say the items are of a high quality, the service was swift and the prices fair........with free shipping.